How to populate Breach Time to the Incident List view

[Vrushali6]

Hi ALL,

I want to show SLA breach time which is on Task SLAs table to the incident list view.

can anyone please help me with this.

Thanks & regards,

Vrushali

[Kalyani21]

Hello Vrushali,

You need to use Business time left field to determine if an SLA is breached.

Please refer following link for more information.:

SLA INFO

Mark the answer as correct or helpful ..!!

Regards,

Kalyani Shaha