What is the best way to identify a similar or related incident(s) by the contents of description / work notes?

Hi everyone,Is there a way to identify any related previous incidents based on the contents of the description, short_description and/or worknotes?  Is there anything oob that would enable us to 'link' incidents based on the contents of some or all o...

Problem SLA's

HiWe are trying to implement new SLA's for problem tickets. Could someone guide us on how to implement them what should be the start and stop conditions based on the problem states.

How to change servicenow logo

Courses for AI or ML

Hello All,Which courses or certifications should I learn related to Generative AI or ML?ThanksMahesh

Data masking functionality in servicenow

Hi all,Iam facing a challenge '' we know fields having personnel information(PI) like caller_id, short_description, user details etc., on the incident table. I have to mask/hide this PI on the form for specific users, and this masked PI data can see ...

What is the procedure for modifying the RITM state using inline scripting within the flow designer?

What is the procedure for modifying the RITM state using inline scripting within the flow designer? Thanks Advanced

how to search email templates from source to pay workspace under compose email.

Im unable to find email templates as expected. 

Setting stage at end of flow completed not working

Hi All, Can anyone help me to set the stage at the end of flow designer to completed.As per below image even log is also printing but in poral the stage is still previous, and it did not set. Kindly help on this at the earliest Best Regards,Pooja 

How to disable Mobile UI and redirect user to ESC

Somehow, an end user got redirected to the mobile UI on this link:   yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled   -Value : 'False'Created sys...

Updating Work Notes from Flow defaulting to Additional Comment

Hi, I'm attempting to add a Work Note to a catalog task with a Flow. Fairly basic (see image) however the resulting note is defaulting to an Additional Comment instead of a Work Note, resulting in an email being fired. Any idea how to set this?  

User with SNC_Internal role unable to see attachment and comments section.

 Hi, I am facing one issue please any can guide me. user that have snc_internal role unable to see added attachment and unable to add comments in service portal. ( inside sc_request) i have already checked the acl user already have  write access but ...

Backend operations doesn't work for request which is submitted by enduser without roles

Hi there,I have one requirement where if a enduser without any role submits a ticket then the scripts or configuration associated with that record should work, kindly let me know how to achieve it 

how to send approval notification out of servicenow and approve it from the same notification only?

Hi Team,  I want to send notification and there it will have two button approve/reject. manager should able to approve and reject it from the same notification, and hence he/she dont need to login servicenow for approve/reject.can anyone help me in t...

Cannot update problem state from Assess to Closed via API

Hello everyone,I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state. I tried PU...