Is Agile development 2.0 plugin installation free of cost in Production Instance.
Please help me to understand Is Agile development 2.0 plugin installation free of cost for Production Instance.
Forum Posts
Should we change Knowledge base name once published ?
Hi, I am looking for a help to understand the best practice to be followed in Knowledge management. If there is a business justification then should we change Knowledge base name once it is published ? Or it is not recommended due to consequences inv...
Resolved! Reports - Case table field wont populate
Hello I hope you’re having a good day. I’m reaching out for assistance with a report I’ve created on the time_card table. I’ve applied some filters to this report, but I’m encountering an issue. Specifically, I’m trying to display the value of the "C...
Resolved! Email notification from change to customer
Hi All, Kindly help me to understand should we use distribution list or ServiceNow group to send email notification to a list of customer. We would like to send email from change request to a small group of customers. Please help. Thanks
Restrict access to list view
Hi Community, I want to show list views based on specific groups. For eg., xyz group should only be able to see the abc view, pqr group should only be able to see the efg view. Any suggestions for the views restriction based on groups. Thanks,Poorva ...
Resolved! Auto number enable check box not available
Hi All, can any one help in unhide auto number check box in incident table similarly when i create new user user there is no password field. Please guide me to how to unhide
Need to show disruption message on catalog item level
Hi, If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.when customer raising case message should be displayed on cat item level.Dusruption Manager will add thos...
Resolved! Best practice of update set
Hi All, Is it best practice to delete an unnecessary update set from retrieve update set in UAT and QA ? Thank you
Remove "Add" UI Action from the custom related list
Hello All,We created a custom related list for the incident table, and the OOB "Add" UI Action appeared here. We need to hide this from this related list only, however there is no option to omit it, and we tried adding code to the UI Action conditi...
Resolved! forEach Loop
Hi All,I have a script include with a forEach Loop. I'm trying to call another function inside it but it is not being called.I replaced the Loop with a for loop and it did worked. the for loop:for(i=0; i<groups.length; i++){allUsers = arrayUtil.conca...
Can a choice field be dependent on multiple dependent values?
Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just ...
ITSM license
We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.Which License/Subscription is required for ITSM??
Confirm box
Hello , I have an ui action on change table whenever UI action is clicked there should be confirm box and if confirm box is cancelled then on select box field on change form it should set the value as no , how to achieve this Thanks
Make mandatory
Hello , On change table whenever change moves from draft to build stage I want to make some field mandatory .how to achieve this Thanks
Resolved! Deactivating list of records from Business rule
Hi Everyone, I am working on deactivating multiple records(10) from a business rule and looking for a solution to pass the sys_ids without hardcoding them directly in the script, as it’s not recommended by ServiceNow best practices. Aside from creati...
