We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...
There is a search button where the short description field ends in incident record. Now, the requirement is when we click on that button, the knowledge articles that appears should be from the same domain as the incident.Example: If incident is in TO...
Couldnt able to get the Filter Breadcrumb option in Custom Table for End Users admin users view End user view i want the same for End user view , How to get this option ?
Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...
Hi guys, I am trying to figure out how to generate a report of the assets assigned to a user that has been submitted on the staff exit form. Basically:Task for 'Retrieve assets from a leaver' is a trigger As an action, I was trying to a lookup recor...
Hi, Requested by details are in variable set, created department as seperate variable. i want to populate department based on requested by. i wrote script include and onload CS. i'm not getting where i did mistake. Please help me.Script include:getDe...
Hey ,I have a requirement to make a ui action that onClick convert incident into a Request.It should populate a few fields from incident table as well as the worknotes.
Hello community, I'm looking to get some domain names along with certificate renewal status entered into service now ??question is:- 1)Do we have any OOb table available to get the domain names entered or we need to create custom?? we have attribute...
When user logged in to servicenow and click on particular module under the application menu in scope application, then the currently logged user associated to whatever the groups, those groups should be auto populate to him/her. How to do this? Can a...
We are implementing CIM and despite searches, there are two things which i was not able to find how to do.I have the OoB sn_cim.improvement_manager role 1. Business Process - informational message: This record is due for review and updates (see scr...
Hi,Anyone can help on to write ACL for everyone can assign the problem to anyone when problem record is new record and once submitted problem record then only members of the current ‘Assignment group’ reassign themselves.
I have a UI policy. If end users: - Select YES for a yes/no questionAND- Select a weekday It'll give them an error message "Load release across partitions can only be completed on weekends."\ Can someone explain why Thursday is the only day of the we...
Hi, I have two table one is customer_contact and another one is customer_account so i have created one contact the contact name is test and also added two accounts in the related list to that particular contact (test).I have requested for is referenc...
Hi,On article page on portal, I want to do one configuration which should be like for article headings there should be 1 on this page widget as shown in screenshot & it should have headings & once you click on that headings it should navigate you to ...
