On character request a field character length is 4000 but it is not accepting
On character request a field character length is 4000 but it is not accepting 4000 it is taking hardly only 100 characters
Forum Posts
Resolved! Need to copy comments from approver table to ritm
Hi Team, I need to copy comments from Approval(sysapproval_approver) to RITM, how to achieve it? Regards, Akshata Patil
OOB vendor tasks?
We have built a custom table and integration to handle vendor tasks in our instance. These vendor tasks are updated when tickets are updated at the ticket system the vendor uses. For example: if there is a network issue and we want to create a ticket...
Resolved! How to generate a pdf from a form and send it to another table
Suppose I am entering some data in a form of table u_candidate_details and when i submit or save the form a record will be inserted in table u_candidate_database and a pdf attachment will be added on the record that was created on table u_candidate...
Resolved! Limit visibility to sctasks
Hi community I want to limit visibility to Sctasks and ritm records where the item = a specific itemI tried acls on there own but the oob acls are stopping it from working. What is best approach here. Example would be appreciated Thanks in advance
Email client template sender
Hi all, I'm currently configuring an Email Client Template for INC tickets For now, I'm still configuring it from the dev3 (not on prod yet). But, when I tried to send the email using 'Sender Configuration': Select From List. and select the Email Cli...
Issue with Currency with OAM RITM Approval email
I have recently configured OAM Plugin, and done the necessary configuration on RITM Approval notification. When I received the email in Outlook Price value is ?0.00, currency is not rendering in Outlook. When I performed testing in https://adaptiveca...
Resolved! Service Catalog Attachment
I have a requirement where there is an attachment type field(e.g., diso_approval) if it contains only .msg file then submit the request; otherwise unable to submit form.Note: Variable Atrribute not working( Need a script).
Updating attachments in the list type field
Hi all,We have a requirement to update attachments that are added in the form. For this we have updated the dictionary of that particular field by refering it to attachments table and added script " javascript: 'table_name=' + current.getTableN...
why "snc_internal" is automatically getting added to ACL? how can we delete it?
why "snc_internal" is automatically getting added to ACL? how can we delete it?
how to show options in a catalog item dropdown based on data from table and filled
Hi can anyone help me with scenario for :i have a dropdown field in a catalog item with name as ' scope of request ' and it has options as NDL,MNL,SYD and others which is coming from another table.(branch mappings table)we have a field in branch map...
Training Doc Intelligence on 50 Pages at Once in ServiceNow – Best Practices?
Hi Every One, I'm working with ServiceNow Doc Intelligence and currently, the platform allows training with a maximum of 25 pages at a time. However, I need to train it with more than 50 pages in one go.Is there a way to increase this limit? Maybe th...
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Need help in queue triggers in AWA queue
Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...
Adding a variable summary to RITM/SCTASK work notes
When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes. We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM wo...
