Within DPR Workspace I have a requirement that a phase should be completed only if all the tasks are in closed complete state, although there are OOB policies that I'm using but somehow it doesn't seem to be working,
Hi all, i want Number as hyper link (Incident,problem,Hr profile tables) when we click on context menu just like copy to clipboard i have created a context menu as HTML-formatted link when user click on this the incident number should be copied as hy...
Hi All,I have created a record producer in global scope but it should be created on a different scope . So now what should I do ? Should I create a new update set changing the scope and restart the catalog from beginning or is it possible to change ...
Hi AllWe have a UI action on the incident table that we need to restrict access to for only records with a correlation_display that starts 'MSFT'.The condition I'm using is 'current.correlation_display.indexOf('MSFT')==-1' but this is removing the UI...
Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
called below script in a reference qualfier while calling passed a parameter but the value not getting pass script include function Reference qualifier: javascript:newCIvalueretrieve().getCis(current.variables.name_of_application_service_you_wa...
Hi, Does any one have a sample documentation plan to setup an instance from scratch with catalog items, scripts, flows, and other modules that require for an instance to function. Thank you,Sharley
The is my first integration with ServiceNow and looking for any guidance or pointers of where to start. The end goal is to have incident created/update/resolved based off a specific job failure
Hi Team, I am struggling to make the OOTB attachment icon mandatory based on variable value. I have tried almost everything available here but nothing is working for me. Right now my current onSubmit() script looks like below: function onSubmit...
Can you name 3 types of SLA?
Good morning, Could anyone help me?I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?Many thanks in advance for you help,Best Regards,Rodolphe
Hi,I've a requirement to build a catalog item where end user needs to select the Action Item (Add/Remove) as per below screenshot - 1. When user selects 'Add' and 'Select the Parent CI' (It's reference to cmdb_ci table) and then user needs to select ...
Hi, In our I made some changes to a catalog item DEV environment including updating the flow. However, I forgot to activate the flow before I completed the update set and moved it to test. How can I get the flow to my test environment? Can I create ...
Hello, I have posted this question before, in regards to the Quebec instance, and was told to wait for San Diego as there may be more configuration. Just got my San Diego PDI, and I am still not finding a way to do this. I would like to use existing ...
