Hello Gurus,I just became aware that many of our ITIL users are not able to Approve requests from the My Tasks tab of the Employee Service Portal. Note: We recently upgraded to the Xanadu version (2 weeks ago) The APPROVE / REJECT buttons are not vi...
Hello All, I have configured SLA for security incident. Priority(Response ) = P2.( 8 hours SLA) Priority (Resolution) = P2 (2 Business days SLA) SChedule is 8 -5 excluding Holidays (Inside holidays its QLD holidays) Incident : INC0109639 once raise...
var rss_feed ='https://cspreporter.nl/feed/storingen'; var end_point = rss_feed+ ""; var r = new sn_ws.RESTMessageV2(); r.setEndpoint(end_point); r.setHttpMethod("GET"); r.setRequestHeader("Accept", "application/json"); var response...
USE CASE: Reporting a non-IT incident with a mobile application (Example: water fountain incident), using a mobile application (a QR code is pasted on each piece of equipment to facilitate incident reporting). This QR code is to be used to report the...
May i know what are the possible reasons to get 500 as the http status?
There is no "New" button while creating new processor in sys_processor table. Is it related to ACL or some other configuration missing?
var body = {"short_description": "test","caller_id":"Abel Tuter","description":"testing integration"}; var abc = JSON.stringify(body);var power_request = new sn_ws.RESTMessageV2('TestInstance', 'Default Post');power_request.setStringParameterNoEscap...
Guys,Greetings!We have a requirement to License & Registration tool integrate with ServiceNow,can someone help us with the documentation part or in past someone has done this integration.need your guidance .Looking forward your help in this . Many T...
Hello All We are getting notifications in the AgentWorkspace, whenever the Incidnet state got changed.We need to stop that. I have gone through the Provider > Notification and found this notification, https://**.service-now.com/nav_to.do?uri=sys_noti...
Hi All, From server side correct value is coming true or false"{{data.matchfound}}" while writing in Ng if condition <div ng-if="data.matchfound" this part is not working .Can you help me to resolve the issue.<div ng-if="data.matchfound" id="buttonCo...
Hi everyone, I have a question that is there any way to make sure the child update sets of a parent update set in the right order when moving batch update sets to another environment? Our team conducted a batch migration of update sets previously. Ho...
Hi All,Is it possible to add a retrospective comment to an incident?We have a requirement where users may need to update a comment with a backdated timestamp if they forgot to document actions taken during the certain time period. This way, when a PD...
Hello all, I have a requirement to populate the employee name [ reference field ] based on employee hire type [ selectbox]. Hiretype option - Employee , Contractor On user table , there is a checkbox [Contractor] if user selects employee only employe...
Hello community, We have 1 custom field named asset on sc_task table and there are some variables on the form also. My requirement is, i want to make the asset field mandatory only when Asset type variable is eus and state changes to closed complete...
I have a few multiline text fields that show the number of characters. When saved with more than the limit it shows negative values like "-234 chars of 4000 " and able to save the entered value. I am trying to avoid storing more than the character li...
