Hi Community, I have requirement on catalog form where have to populate country calling code in phone number variable based on country selelcted but country is from(cmn_location) and country calling code is present in sys_phone_territoryHow to achiev...
If a person 'A' is part of the change approval workflow in multiple places (Tech VP, Peer review approval, Blackout Approver) and approves once, the flow continues, it has to auto-approves for that person for remaining approvals. Please help me how t...
hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish
Hi,By using the ATF i want to use the ATF user instead of Assigned to user of the respective task, please help me out how can we achieve this.Once create the Request it will go to TASK If i impersonate then only i "Accept" button is visible which mea...
Team , I need to replace the attachment in one of catalog, what is the best way to do that?I mean directly i can do it from prod >?
Hi can anyone pls help me with scenario for, when a field in group table "Name""Manager""Group Members' are updated. i have to make a field "Worknotes" mandatory in group tablei have written a before business rule with an update option and written th...
So this customer has a requirement where they want to restrict Assignment group based on Assigned to Selection and Assigned to based on Assignment groups. For example if a user is a member of 5 groups, then when his name is selected in Assigned to fi...
Hello all,I'm trying to integrate with Kandji, and it required bearer authentication. I tried this with Postman, selecting bearer as the authentication type, and it worked. As shown in the screenshot below, I tried it through the rest message, but it...
Hello All, Is it possible to add both Flow and Workflow in a Catalog Item? both are for different scenarios.As mentioned in the help text only one engine can be selected? Please let me know if anybody work on this kind of requirement in past and what...
We would like to track how many incidents have been reopened after being marked resolved.
Hi Community, when I click on resolve button on incident form it is changing the state to resolved and throwing an error to fill all the mandatory details to resolve. which is an expected behaviour. but I don't want to show the state as resolved i ju...
Hi all, Can anyone please help me on how to get instance url dynamically in UI Builder? Eg: (https://devxxxxx.service-now.com)-->need to display in text link component in UI Builder In Text Link component-> its asks for the link -->"https://devxxxxx....
Is it possible to change the approver of a KB article which has already been requested for approval? Please see attached screenshot. I redacted the names of the approvers.
Hi,I'm trying to create a request which is in dedicated domain via inbound action. The sender will send mail to common DL .From DL the mail will be forwarded to servicenow. Here the sender is unknown and DL is known to the system. The inbound action ...
Hi All,I am trying to create on-call contact source. I can only see email source type, I cannot see phone number. Do I need to activate any property to see phone number? As per ServiceNow docs, we can create both email and phone number contact source...
