Hi Team, In our ServiceNow instance, we currently handle P3 and P4 incidents separately, with SLAs set at 2 business days for P3 incidents and 5 business days for P4 incidents. The inflow of P3 incidents is significantly lower compared to P4 incident...
Hi All, Can we filter out duplicate records on basis of user, task and name in database view table using query business rule ? If so please help
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal. Appreciate any comments on this. Thanks In Advance!
How can we trigger notification quarterly using flow designer
Hi all,I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. Here’s the setup I’m aiming for:Question 1: "How do you rate the service?" (with answers ranging from 1 to 5)Question 2: "Please gi...
Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups. Their suggest...
This is my view:This view is on incident table.Version: HelsinkiI have no idea how to config the fields.On the other hand, why does this man have a fancier view than me?How is "add CI relationship" enabled/disabled in "Related Items" formatter
Hi Team, Scheduled Data Collection is showing read only even if there is no protection policy. And It is inside a scoped application.What can be other probable cause for this ? Thankyou for loking into this problem !
Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...
Hi All, We have a requirement where I need to add two functions of a script include with if else condition.If variable is Add Members then it should be script include and the below functionClientUtils().isManagerOfGroup(); and variable is Remove Memb...
Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big
Hi All, I am receiving the current sys_id of the location example america location and i have created three buttons in the HTML code Server side code :var queueId = $sp.getParameter('location_id');HTML code : <div id="buttonContainer"><button ng-clic...
Please could you provide detailed information and step by step about service now account creation
Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...
Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...
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