As part of my Workflow, I had some Approvals on (sysapproval_approver table), client requested me to capture the time taken for the approval decision. Can we create an SLA definition for the same and capture the time taken for approval. Suggest me ho...
HI All ,I have a requirement of adding multiple sla's for Ritm based on approval's after which once all approved will create sctask .Now 1. approval goes to manager - 1sla triggers for 2 Business days .2. approval goes to one group - 1 sla for 4 bd ...
Hi All, We're trying to implement On-Call and from what we see, PTO can only be approved by the manager. We want this to be peer managed instead. So one of 2 options:When a resolver requests Time-Off, then a request is sent to resolver's teammates,...
I am trying to set closed_by to system in a scheduled job that would automatically close the record that match certain conditions. How can I do that? There is no System Admin in the User table but job runs as system. Tried to set displayvalue to sys...
Hi Community, I want to remove 'ROCG' keyword from a field which contains values as ROCGTPO12344 etc in this field. I have written a BR but its throwing some error.var record = new GlideRecord('xyz');record.query();while (record.next()) { re...
Hi Need help on below requirement. Can someone help on this?we need to compare two fields and one field value shouldn't be exceeded and it should be negative always.we have written onchange client script to allow only negative values but not able to...
Hi,How to get leave count in manager hub under your team in esc portal.Can anyone please help on this, It will be useful.Thanks!
I have written an script include which is called by an async insert business rule which basically calls the api after that we receive a Ref id from response which we update in the worknotes from there another after update business rule is written whi...
Hello,I want to add a new custom tab in the User Preferences section in ServiceNow, as shown in the attached images.Could someone please guide me through the process or share the steps to achieve this? Any documentation or examples would be greatly...
@Ankur Bawiskar Hi Ankur good evening hope you doing good Requirement: In the ServiceNow homepage banner I need to add the button for "employee center". Once we click on that button it will go to the Employee center home page. How I will achieve this...
IST Time format used for the scheduled report to be sent to the respective recipients is not working. But when GMT format is used the scheduled report runs as expected. Please help me with this issue.
Hi all, I have a question on archiving incident records.If we archive incident record.. what is the effect of attachments associated with incidents.Could you please explain.Thanks,Madhuri
Can anyone please tell me after how many days attachments gets deleted from an archived records.After archiving any record, its related attachment still remains on the archived record, but seems after sometime it gets deleted. Please let me know how ...
Hi Team , I have synced attachement which is getting attached to the REQ from Portal , which is showing , Form Banner (for RITM) and Related List(for RITM) , as well as for SC Task (for Related List) , the issue over here is , its doesn't shows in th...
Hello Community,When we see OOB SLA flow or Workflow, it waits for first 50% of SLA Percentage, then followed by 75% of SLA Percentage and finally checks for Breached equals to True.What could be the reason, ServiceNow used this condition for Breache...
