Send the latest attachment in the email when attached on incident.

[mansigoel]

I want to send a notification whenever an attachment gets attached to the incident.

I was trying using BR on attachment table to trigger the event and when event fired the email should be triggered.

But, the problem I am facing is in the case of multiple attachments at the same time stamp, now whenever the attachment gets attached on the same time (for ex : 3 attachments) then 3 emails are being sent.

Can someone help me in this case, I want for the same timestamp only 1 notification must be triggered.

[Sandeep Rajput]

@mansigoel You should consider using email digest feature in this case. Please refer to the documentation here https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/em... for more details.

[mansigoel]

Hello @Sandeep Rajput , I want it to be sent to all the users who are in watchlist or caller, so do we have to enable the email digest checkbox in profile for all of them?

Can you explain more on this please.

[Sandeep Rajput]

@mansigoel Yes, they will have to enable the email digest checkbox and as admin you need to configure the notification to enable it for the digest.

Please refer to this YouTube video where Chuck explained this feature precisely in 5 minutes.

https://www.youtube.com/watch?v=b6Cvge-JmQI