CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...
Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?
Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...
I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...
Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik
Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...
We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...
Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
Currently, all alert popups in Case and Incident views under CSM/FSM workspace appear at the top of the screen. The requirement is to explore the possibility of repositioning these popups to the middle or bottom of the screen for better visibility an...
Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...
Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...
Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...
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