Resolved! Logical division
There is a project xyz company and abc companyThere is a logical division we need to restrict the access for both company how many ways we can achieve this
Forum Posts
MidServer Functionality Validation
Hello, I just took over an existing Discovery configuration, with zero documentation. We have five mid-servers. Two of them, based upon their configuration and the devices we see, are functional. Three of them have capabilities configured, but no IP ...
Resolved! Self Configured / Pre Published : ServiceNow Virtua agent with Teams integration
Hi All,We are planning to integrate ServiceNow Virtual Agent with Microsoft Teams so that users can create tickets directly from Teams instead of contacting the IT team and then manually creating a ticket.Our requirement is:Users interact with the Vi...
Cancel Workflow
I'm trying to cancel a workflow associated with a story. I'm following this community post which has a correct answer. https://www.servicenow.com/community/itsm-forum/how-can-i-cancel-a-running-workflow-on-a-single-ritm/m-p/502424 However I'm getting...
ITSM integration with MS Teams
Hi all, I am looking for the precise functionalities unlocked once ITSM and MS Teams are integrated.E.g.,1. user can open MS Teams and then start using it as a virtual agent, directly creating an incident or request or reading an article;2. different...
Track Assignment Group Changes with Metric Definition
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
Print or Save pop up form in SNOW (so it readable...)
I often have need to output a popup form from within ServiceNow as per the attached example.Using latest build Edge and Chrome....Print creates a unreadable documentSave creates a even more unreadable documentUsing developer tools to capture a screen...
flow is interrupted on Catalog item using flow with approval for non itil users
Hey guys, Having this issue with a flow being interrupted on Catalog item using flow with approval for non itil users but once itil role is assigned, their requests goes through successfully.I have confirmed that RunAs user is set to System users but...
Resolved! IT Service Management (ITSM) Implementation (Zurich)
I am taking the IT Service Management (ITSM) Implementation (Zurich) course, but I cant find where to download the files needed for the labs activities. Can anyone help me, please?
Decision tables with "Step based request fulfillment" in Catalog Builder
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
cannot see records in custom table?
i have a custom table that extends from "Task" table. this custom table is now in a scope app, have its own modules, application etc. however, after granting All ACL to the users, users are able to create records on this table but could not see the ...
Handling timezone-sensitive external data in ServiceNow integrations
Hello everyone, I'm working on an integration that collects date- and time-sensitive information from external web applications and stores it in ServiceNow. One challenge I've encountered is ensuring that user-entered dates and times remain consisten...
How to get the Serial number alone from ALM Haredware table to be visible in the reference type
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
Mobile Push Notification not triggering when using "Additional comments changes" condition
Hi All,I am currently working on a story to implement mobile push notifications for P1/P2 Incidents.RequirementsTable: IncidentSend When:-Additional comments changes-Priority is P1 or P2-Any insert or update-Updated by is not the same as Caller or O...
Resolved! GetReference
What is the purpose of getReference(). On my understand it's an API used in client side, to fetch real time data of a referenced record. I need more explanation and real time examples when to use this. And give some two to three examples with code if...