What is COALESCE explain with example
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Forum Posts
Date Validation Script Fails for Users with 12-Hour Time Format
Hi All,I have a Script Include that validates the Planned Start Date for CAB scheduling. The logic is intended to prevent users from selecting dates before the current/next Wednesday at 4:00 PM.The validation works correctly for users whose date/time...
Catalog Item fulfilment group is copied to RITM assignment group automatically
Hello All,Catalog Item fulfilment group is copied to RITM assignment group automatically, need to know where the logic is written. Thanks.
Import set API vs Scripted Rest API
Hi All , I have doubt on a few questions mentioned below . Please help me to find the answers.1 - Where import set Api is used and where scripted rest api is used ?2 - Which is better Basic or Auth 2.0 ? While token expires how to get new token and ...
Any UI/UX improvements planned for On-Call Schedules?
Hi all,We use the standard On-Call Schedules feature (Group/Schedule list view, which drills into a monthly timeline view per group). Functionally it works, but our leadership feels the overall UI looks and feels quite dated compared to more modern p...
Public Portal
We are on the verge of introducing Public Portal for our external customers, however we realised that the OOB doesn't have the feature to create KFT's for feedback or reason pop up on the Public portal. I am reachign out to the community to seek opin...
informational field visible for the resolved incidents on the portal in australia version
informational field visible for the resolved incidents on the portal in australia version, but it should not visible in any state.
ReleaseOps Implementation POC
Hi All, Has anyone implemented Releaseops.I need to implement it for three instances,dev,stage and uat.Currently for POC ,we will be treating our UAT instance as prod. I have configured ,but when deploying I want mine update sets to be moved from dev...
Variable Editor not displaying Catalog Variables on Custom Table
Hi Community, I have a Maintain Item form that creates a Request, RITM, multiple SC Tasks, and a custom table ticket.The Variable Editor is working correctly on the RITM and SC Task forms. However, it is not displaying the Catalog Item variables on t...
Resolved! Servicenow sidebar integration with MS Teams setup error: unable to pull up oauth_2_0_credentials
Servicenow sidebar integration with Teams is throwing an error during initial setup. The customer has provided Application (client) ID, Directory (tenant) ID, App ID, Client Secret, Callback URL, and Redirect URL. The error message displayed is: "We’...
Resolved! Configure mandatory fields on an incident form (Task 2) ITSM Simulator
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Conflict status in change management
I have observed that when on the change request form we are populating the service_offering field then conflict is not being run and conflict status is set as Not Run. For cmdb_ci field this is not the problem. How to resolve this?
Change the size of the variable inside 2 column container
Hi I am struggling to change the size of the currency field type inside the esc portal form view for the record producer. I want to know if I can manipulate the size of the field inside a 2 column container or not. Attaching the screenshot here for ...
Dynamically Change Catalog Variable Placeholder/Watermark Based on Another Variable Selection
Hi Team, I'm working on a Catalog Item and need to dynamically update the placeholder (watermark) text of a variable based on the selected value of another variable.VariablesAffected Service / ApplicationBackend Name: u_affected_service_applicationRe...
HOw to get the Description field only editable by the user who create the incident
Dear all, I have a use case where I need to get the desciption field of an incident only editable by the user who create the incident. This from the self service viewFor that I have created a incident.description ACL rule where I have add a script as...
