Testing
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Forum Posts
How to suppress duplicate notification on sysapproval_approver table
Hi Team,I need some help with suppressing duplicate notifications.Use case:This applies to a specific set of catalog items.Approval flow:Request Submitted → Manager Approval → Group A Approval → Group B ApprovalThe standard approval notifications are...
The List View is not auto-refreshing on the "CSM/FSM Configurable Workspace"
Good afternoon.!On our "CSM/FSM Configurable Workspace", whenever we update the Short Description field on Form view, it also needs to update it automatically on the List view, without allowing us to refresh it continuously.It works in Test instance,...
Display email along with name on ServiceNow Popup
Hi All, When I try to search for a user, it shows only names and this creates an issue if we have users with same names. To resolve this, I want to use emails along with names as emails are unique. Can you guide me on how to achieve this ? Thanks
Add email history to a new ticket
I have a requirement to open a new ticket if the end user replies to a closed ticket.but this new ticket needs context - it is linked to the original - but there is now a requirement to add the history of the original ticket - which is fine - until i...
#Article : New UI Action Enhancements in the ServiceNow Australia Release
While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
RCA type Problem task creation should allow only on RCA state in problem using ACL
RCA type Problem task creation should allow only on problem RCA state and that should allow only if the logged in user have the problem manager role using ACL. guide me on this
Change and Problem is missing in application menu
As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...
How to cancel RITM without populating mandatory variables?
My requirement is to create a UI action that will cancel a ticket from a custom Workspace.But mandatory variables from onLoad script prevent the UI action to cancel the ticket.Name: Cancelaction_name: cancel_complianceScript:var getChild = new GlideR...
approval via email double response
Hi there, i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?I know i can customise the inbound action but is the OOB inbound action allow users fo...
Is i normal to NOT reopen resolved incidents
HiWe are discussing what is the normal use when a comment is added to a Resolved incident. we have an integration between 2 Service Now systems.System A: Allows comments in resolved incidents without automatically changing status to In Progress.Syste...
The attachment icon on Catalog Forms has changed after Australia Upgrade
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Need to add options in "Other" tab on time sheet portal
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
Are You Paying for ITIL Licenses Nobody Uses?
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
User need access to Knowledge Articles in Draft State
HiPlease advicewhich role need to give to get access for draft knowledge article