Hello, I need to trigger an email when a user with admin access login to prod. I wrote a After BR on Insert and update on User Role[sys_user_has_role] table-> created a event and a notification. But the BR is not executing and event is not triggerin...
Hi Community, We are creating ATFs for different type of changes but we are not able to set the value of the planned start date and end date. If we are setting it to any date, later after that date, ATFs will fail. Also, we want to change the planned...
We change our Normal and Emergency workflow in the following ways. 1. Change tasks are created when you request approval 2. The workflow will move to review state when the tasks are closed. Issue: We found a couple changes were the actual end date w...
Hi, We have a Workday → ServiceNow → Active Directory provisioning process.During provisioning, Workday sends an AD Template Division value to ServiceNow. We need ServiceNow to use this value to determine and populate the appropriate Company value in...
I want to integrate between the ServiceNow to Microsoft exchange the requirement for the integration is to created the DL and update the DL details in the MS exchange from the ServiceNow side. can you please suggested me the how to achieve this inte...
Can anyone guide me, how to connect ServiceNow to Dynatrace for incident creation.
Hi Team,I am facing an issue with the RITM state (sc_req_item).The expected behavior is for the RITM to move to Resolved. However, from the Audit History, I can see that the RITM is first being updated to Resolved Incomplete and then to Resolved.Both...
Hello,I have a catalog item with 3 levels of approvals and 4 catalog tasks (SCTASKs). I need to implement a fully sequential approval and task process without using Flow. I am using Catalog Approval Rules, Catalog Task Rules, and Dynamic Activities.E...
Hi ServiceNow Community Developers, I am working on a project where we are trying to use Stream Connect to push data from the ServiceNow instance to the Kafka cluster. After calling send method of sn_ih_kafka.ProducerV2() API where do I go to check i...
configured the notifications with who to send list configured. we are receiving the notifications hwne the record is inserted or triggered to who to send receipient list after that we are getting same emails generated with random UAT mail address as ...
Hi Community, The click component (custom UI) always get stuck and couldn’t retrieve the further components. Sometimes ATFs are successful and sometimes it got failed because of this test step. Want to understand why this happens and how can we reso...
how to make custom form, i mean first select u_role(reference qualifier has = 'sys-user-has-role'), second caller field click on lookup then show users list based on u_role field with coding
Hi Community,We have the Zoom Contact Center ServiceNow Integration (OpenFrame softphone) set up with CSM/FSM Configurable Workspace, and I need help with an issue on the Interaction form.Current behaviorA technician clicks the Zoom Contact Center ph...
Hi Team, I am investigating the OOB SIR notification "Security Incident Response Task Changed". I found KB0859879 which states that the notification is processed through the "Notification for task" business rule on the sm_task table. The KB reference...
Hello,The badge count displayed for My Requests in the Now Mobile is incorrect. When we open the My Requests, the actual number of records is displayed correctly, but the badge count shows a different value.For example, the badge count displays 31 wh...
