When an Interaction gets linked to an Incident via interaction_related_record, the Incident's Activity feed it shows: Interaction IMS6338024 'Incident#' field added The underlying sys_history_line looks like this:<field>relation</field><type>relation...
Hi Community people,I have a field called "Request is existing or new?" on the catalog form and it has 2 values i.e., New and Existing.1.If a user selects 'New' option then all the fields like planned start date , planned end date will appear with em...
Hello,I have a catalog item with 3 levels of approvals and 4 catalog tasks (SCTASKs). I need to implement a fully sequential approval and task process without using Flow. I am using Catalog Approval Rules, Catalog Task Rules, and Dynamic Activities.E...
Hi Community,I am facing an issue with a Service Catalog request in my ServiceNow instance.When I create a new Service Catalog request, it is automatically updated to Approved. Request State: ApprovedApproval: ApprovedI checked the Approvers related ...
We have a handful of scheduled reports that have advanced conditions. These conditions have stopped working due to the crack down on sandbox scripts (KB2944435). We have followed the advice and moved the code to a script include. The function works ...
Details:I have not added any client scripts, UI policies, or server scripts that clear or reset the values. Despite this, the variables are still being cleared automatically after saving.Request:Can you help me understand why this is happening and ho...
Question in reference to Continual Improvement Management (CIM) and Creating a New Initiative or a new Coaching Assessment. After installing CIM on ITSM Professional Instance along with Performance Analytics Content Packs for ITSM, we have come acros...
Hi Everyone i'm facing below issue. I gave correct credentials but still it not allow to connect me local instance.Please provide the solution on this.Thanks in AdvanceError MessageAuthentication to remote instance failedMethod failed: (https://dev...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Need to understand the in which workflow , the event is being used in ServiceNow. sla.warning.parm Please advise how to check it, I have checked workflows on task_sla table, but NO LUCK(not able to find it)
Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...
Hi Community,I am facing an issue in a domain-separated instance regarding SLA attachment on incidents created through inbound email automation from external users.Scenario:The instance is domain separated.SLA definitions are configured in the client...
Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and...
Hi everyone,I am building a Service Catalog fulfillment flow in Flow Designer and am running into an issue referencing a specific variable inside an If condition block.Context:I have a Catalog variable that is excluded from the main request (RITM) fo...
Hi, We have a Workday → ServiceNow → Active Directory provisioning process.During provisioning, Workday sends an AD Template Division value to ServiceNow. We need ServiceNow to use this value to determine and populate the appropriate Company value in...
