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Resolved! Company table data not showing

Hello everyone, In a few ServiceNow instances, when we open the Company field data, no records are visible—even though data actually exists.   When I check the core_company table, the record count is displayed, but the records themselves do not appea...

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flow designer script

Hi All, I am getting two or more sysid via flow varible in the flow designer,  I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...

chandan2212 by Tera Contributor
  • 258 Views
  • 4 replies
  • 0 helpfuls

Resolved! ATF Tests Running Extremely Slow After Zurich Upgrade

Hi everyone, After upgrading our instance to the Zurich release, we’ve noticed a significant slowdown in Automated Test Framework (ATF) execution. Tests that used to complete in 3–4 minutes are now taking over 10 minutes, and the system often becomes...

Khalid9030 by Tera Contributor
  • 1714 Views
  • 4 replies
  • 6 helpfuls

Resolved! Dashboard is not visible in the homscren of servicenow

Hi  Team ,  I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view .  Thanks and Re...

chandan2212 by Tera Contributor
  • 511 Views
  • 2 replies
  • 1 helpfuls

Resolved! transform script is not working

Hi All,  Could you please help me with the transform map script so that it works properly   answer = (function transformEntry(source) {    var owners = source.u_owner_name || '';      if (!owners) {        gs.info('TM Owners empty');        return ''...

chandan2212 by Tera Contributor
  • 314 Views
  • 7 replies
  • 1 helpfuls

Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?   

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JoseSantosA by Tera Contributor
  • 150 Views
  • 2 replies
  • 1 helpfuls

Resolved! ServiceNow catalog item multi row variable set

Hi Team,I have a catalog item with two Multi-Row Variable Sets (MRVS). Each MRVS contains a reference variable.Based on the Request Type, I need to send the approval to the reference variable inside the appropriate MRVS, and this must be handled usin...

Reddy39 by Tera Expert
  • 149 Views
  • 4 replies
  • 1 helpfuls

Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

Report shows fields value not the label

We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...

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WasonJ1 by Tera Expert
  • 117 Views
  • 2 replies
  • 0 helpfuls