'Edit' related list action in configurable HR Agent Workspace

Keith Gonzales
Kilo Sage

‎11-22-2023 07:56 PM - edited ‎11-22-2023 07:57 PM

Hi, does anybody have any experience in adding an 'Edit' button in the Child Cases related list of an HR Case? I tried to replicate the 'Add' declarative action for Child Incidents in Service Operations Workspace but Case SRP (record page for HR Agent Workspace) doesn't have the open modal event.

KeithGonzales_0-1700711716987.png

 

Appreciate the help. Cheers!

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Dibyaratnam
Tera Sage

‎11-23-2023 01:58 AM

@Keith Gonzales Where exactly you are facing the issue? Can you elaborate that. Have you added the button it's not working or you havent added the button yet.

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Keith Gonzales
Kilo Sage
In response to Dibyaratnam

‎11-23-2023 04:18 AM

Hi @Dibyaratnam, I've already added the button as you can see in the screenshot above, I just copied and tweaked the UXF component in the Add child incident related list action. I don't have an event yet so the button does nothing.

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Dibyaratnam
Tera Sage
In response to Keith Gonzales

‎11-24-2023 01:27 AM

@Keith Gonzales , please check this List Action link configured OOB for Edit List action which opens the modal on right hand side. Set your Related list action as per this and set the specify client action as "Edit" record. Replace the instance name in URL.

https://devXXXX.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=4a9232b273...

 

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