Used an old method of Redirecting users to Portal, now my instance is broken

RWHeals
Tera Contributor

Community, please help!  I attempted to test the redirection of non-role users to the ESC portal by creating a system property named, glide.entry.loggedin.page_ess  with a value of /ESC.  The result of this property was such that ALL users were being redirected to the ESC portal, not just non-role users.  I promptly deleted the system property, but the issue persisted.  We attempted to follow the instructions to fix redirection, laid out in this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730.  But the issue persisted.  Also attempted to recreate the system property named, glide.entry.loggedin.page_ess, except using /SP for the value, but the redirect persisted to the ESC portal.  It appears to be stuck on ESC for ALL users!  Help!

1 REPLY 1

RWHeals
Tera Contributor

....also I did attempt to use the correct method of redirect: (sys property:  glide.entry.first.page.script ) but that didnt fix the issue either.