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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Ask for approval

Hi,I have one requirement, How can we configure an approval process in Flow Designer where approvals are dynamically routed to specific group members based on conditional field checks?If a request meets specific business and IT function criteria (suc...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

ServiceNow Predictive Intelligence (PI) — Complete Guide

OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...

  • Question

Configure AI voice agent in end user portal

Hi,I am trying to configure AI voice agent in our end user portal by referring to this video but when following the Servicenow docs (link below), it is asking for telephony provider. But I dont want to setup AI voice agent when call is received but o...

  • Question
  • nk bnk

Announcing Zero Trust- Continuous Authentication

Strengthening Security with Continuous Authentication We are excited to introduce Zero Trust Continuous Authentication (CA) in the Yokohama release—an advanced security capability that continuously verifies user identity beyond the initial login. Thi...

  • blog

Data Privacy Management

Just a couple questions on Data Privacy 1.  Can you rollback anonymization at anytime after the job has completed (ie. 6 months later) or is it just immediately after job is run? 2.  If you anonymize phone number, can you still click on the phone num...

  • Question
  • Customer Security and Trust (CST)

Restrict the user's access based on Multiple Levels

I need to fulfill a requirement in ServiceNow to restrict the user's access based on region, then based on data, there are 2 levels of filter or checks after that it will be decided whether that user can read that read or not.  I want to keep the dat...

  • Question
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