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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

My PDI dev305839

I use my PDI in daily and log to it many times but in developer site it give me last used : 5 days and 6 hours and hours count increase but i make already app and use app every day can someone describe me how to reset this counter . 

  • Question

Important Points to Configure Workspace in Now UI Experience

MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...

  • Article

Resolved! Agent Chat in Service Portal without Virtual Agent

Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...

  • Question
  • Service Portal

Holiday Calendars for multiple countries

Hello!  We have just launched Virtual Agent using the Azure LLM and Genius search results.   The most common question asked so far is around the holiday calendar.   Some questions are "Is Veteran's Day a firm holiday?" or "Do we get off for Columbus ...

  • Question

How do I keep the waiting period in a subflow, flow, and workflow?

Hello everyone, I’m currently testing a workflow and subflow, but both include waiting conditions.   Could you please advise whether there’s a way to manage this waiting time through a script or another workaround so I can do my test without wait for...

  • Question

AI Academy: Enhanced chat experience with Now Assist in Virtual Agent

  Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions.   Don't miss out on thi...

  • Event
  • Academy
  • NOW Platform
  • Virtual

Resolved! 'Don't ask for MFA' reverting after 60 mins

Hi,  We use MFA for external customers which works fine but we've recently noticed that when the 'Don't challenge for MFA on this browser for the next 8 hours' tickbox is ticked it only works for 1 hour, i.e., it won't challenge for MFA for the first...

  • Question

create change landing page customization

Hi guys,please is there any option how to change this?I tried to find it somewhere but didnt succeed yet, I would like to create new sections and rename existing ones and so on...thank you for any advice!

  • Question

Restrict Admins to not to see anything related to specific domain

Hi,Ours is a domain separated instance; Segregated into TOP & child domains.Admins switching (from domain picker) to TOP domain or Global domain can see the data in any child domains at the moment.We have a special requirement now to restrict even ad...

  • Question

How to change the servinow heder background color

Dear all, We are running Zurinch Instance in our servicenow dev instance and we need to change the header background color.The document on step by step process for doing this is not clear at all and does not work Does  some of you succeed and point m...

  • Question
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