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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

How to Display a Portal Page with Widgets Inside Now Mobile 🌐

As a ServiceNow developer, you may want to surface an existing portal page that already includes custom widgets inside the Now Mobile experience. Embedding task tracking, visual dashboards, or vendor-specific views into the mobile app can significant...

  • Article
  • accessibility
  • Mobile app configuration
  • Mobile Studio
  • Now Mobile

Resolved! How to preview attachment in the new tab from Workspace

Hello everyone,Is there a use case or configuration for the Workspace's Attachment panel that allows the preview page to open in a new tab of the current browser? Current Behavior- When you click on the attachment, the Workspace displays the document...

  • Question

Unable to add comments for scoped mobile app

I have created a scoped mobile app with a custom table that is extended from Task.  I'm trying to create a function to add comments to the custom table, but the field is not visible and I don't know why. I have checked my custom table, the additional...

  • Question

How to pass variable values into the Catalog Item component

 Maybe you’ve run into this before. You move an email process to ServiceNow. You build your own app with record producers to collect structured input from requesters, and a workspace where fulfillers handle the requests. Then a new requirement pops u...

  • blog

Resolved! What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category".

What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...

  • Question
  • Knowledge Management

My dev instance is down (dev190483)

Hi,  My dev instance is down. Would someone be able to assist and bring it up again?Trying Refresh does not seem to do anything. Thanks!

  • Question

How to create a Workspace Experience View Rule to force a specified view to be used

This is a handy guide on how to use view rules in a Workspace Experience. Below are the steps to follow: 1. If not already available, create a UX View Rules Configuration record for your workspace experience (sys_ux_view_rules_configuration) via menu...

  • Article
  • UI Framework Next Experience
  • Workspace : Next Experience

Resolved! Best ServiceNow Release for Now Assist and Agentic AI Development

3 AI stories are:Change Risk Prediction AgentEmergency Changes Auto ApprovalMajor Incident Orchestration AgentWe are currently on the Zurich release and are planning to upgrade to the Brazil release within the next two months. We would like to get re...

  • Question

Set Default View Using View Rule

Hello Team,      I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...

  • Question
  • User Experience and Design
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