New User PDI Australia Stuck - Initial Provisioning Failure & Login Controls Greyed Out

Hello ServiceNow Team, I am a brand-new user and just received my first Personal Developer Instance (PDI) on the Australia release. I have never logged into the system yet. Right from the initial setup, I have been locked out by an "Invalid credentia...

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How to remove dismiss button in Special Handling notes

Hello everyone,I am looking for a way to remove dismiss button in Special handling notes in Case form but I didn't have any success with finding the button in UI Actions or anywhere else. I found the Expire button for table sn_shn_notes but not Dismi...

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How to display Checklists on Configurable Workspace

Checklists are a small but powerful functionality used by any process. This works well on the platform view and many of my clients have been using it over the period of time. It takes the guess-work out and gives a simple set of instructions for agen...

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• UI Builder : Next Experience
• Workspace : Next Experience

display the live agent's name in the virtual agent chat window

How do i display the Live agent's name and the users in the Virtual agent chat window after every message.

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• Live Feed
• Service Portal
• Virtual Agent

Unable to create new article - as admin / all users in HR agent workspace

Users across all role levels (including Administrators and users with the KB role) are unable to create new Knowledge Articles directly from the HR Agent Workspace. The issue is seen across all 3 instances. we have raised an support case where the in...

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UI Builder - Local data resources not visible

In my Personal Developer Instance (PDI), I can directly see the Local Data Resources option. However, in my actual instance, need to create a Local Data Resource and then create Data Resources under it. I’m new to UI Builder and trying to understand ...

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Dynamic filter Options End Date Delegaton

I'm trying to create a dynamic filter option on ends field for the delegate record. I want to take the current date add 1 week with the time defaulted to 23:59:59. I am able to add 1 week but I cannot figure out how to get the time to get set to 23:5...

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Doubt about flow designer

5 Leave Approval SystemScenarioEmployees apply for leave through ServiceNow.1.Create a custom application.2.Add leave type and dates3.Use Flow Designer for manager approval.4.Prevent end date from being earlier than the start date5.Send approval or r...

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ServiceNow Portal Routing - Why the Approver Role Will Break Your Redirect Logic

When you build a Service Portal as the front door for end users, routing logic becomes critical. The goal is simple - end users land on the portal, everyone else lands on UI16. In my experience, getting that baseline working is straightforward. Keepi...

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• accessibility

Monitor Smarter: AI Insights Now in One Place

Monitor Smarter: AI Insights Now in One Place Table of Contents OverviewMonitoring Is Now CentralizedNew: The Business Value DashboardSetting Up a Value Configuration Articles Hub https://sn.works/coe/nachub Requirements Family Release Au...

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Business Rule Mistakes Every ServiceNow Beginner Makes (And How to Avoid Them)

When working with ServiceNow, Business Rules are powerful—but if not designed properly, they can lead to performance issues and unexpected behavior.This post highlights three common mistakes beginners make and how to fix them with best practices.1. U...

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Email Digest Improvements and Discussion (Zurich+)

If you manage notifications in your instance - and especially if you're looking to cut down on emails (to improve UX/decrease clutter) - the new Default Digest and Multi-Record Digest functionality added in Zurich is a major game-changer. Digests wen...

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• Notifications

How to land the details tab by default in Servicenow workspace

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