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Featured AI Control Tower: What's new in the June 2026 release

  What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

How to disable “Use Now Assist...” icon for specific users?

Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...

  • Question

Resolved! End Chat vs Complete button on Interaction record on SOW

Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...

  • Question

Changing font color in Agent Chat

Hi  I need to change the font color in Now assist Agent Chat. Because the default colors in my instance were customized and now is difficult to see the text in agent chat. I need some tips to do this configuration

  • Question

'Implement' UI Action not showing on SOW

I am having issues showing the Implement button on SOW.I can see the Workspace Form Menu, but none of the Workspace Form Buttons are showing  

  • Question

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question

Custom Unified Navigation menu not visible in header

Hi everyone,I’m trying to add a custom “Portals” option to the Unified Navigation header, alongside options such as Favourites, History, Workspaces, and Admin.I created a record in Unified Navigation Menus (sys_polaris_menu_config) with the following...

  • Question

Configure AI voice agent in end user portal

Hi,I am trying to configure AI voice agent in our end user portal by referring to this video but when following the Servicenow docs (link below), it is asking for telephony provider. But I dont want to setup AI voice agent when call is received but o...

  • Question
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How to avoid that our MID servers are upgrading simultaneously?

Hello For certain use cases, we check which of our two MID Servers is in the "Up" status before executing a REST call. Unfortunately, both MID Servers are regularly in the "Upgrading" state at the same time.Is there a way to prevent both MID Servers ...

  • Question
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