Hi Team, We have a requirement, we have to create report on change table, where we would like to see reports on change implemented between "Monday to Friday" and "Friday to Monday" so that client can ensure how many changes has been implemented d...
Hello, I try to create a Dynamic Content Block to show dynamically the selected field from a Interactive filter. I 've been using Jelly to show the field. I need obtain the sys_id selected from intercactive filter. <j:jelly trim="false" xmlns:j="jell...
On one of the forms, custom field has been created with: Type: List Reference: Company Idea is to have multiple Companies assigned for one record. Now reporting requirement on dashboard is to have ability to select Company and see visuals with ...
I have two Indicator Sources that I am using that I believe to be OOTB, they are as follows: and What exactly is stop time? And why would OLA use this metric, and not SLA?
Hi, Is it possible to create a new ‘type’ of report in ServiceNow. Here ‘type’ refers to default options such as list, pivot table, histogram etc. I need to create a 5 by 3 table with real time calculated fields being populated in the columns. Curren...
Hey Colleagues I made a Breakdown source and it is ok, but when I used this to take like filter for all the Dashboard page (Dashboard properties--> Breakdown Source) and applied to the widgets throught 'Edit--> Follow element (check) .... it is not w...
Hi All, I was looking into some ServiceNow performance analytics graph. From that i came to know about JRobin data base. Can anyone please let me know how the data into the jrobin database get written? Thanks in advance. Thanks
hi all, i'm trying to uload a dashbaord. i selected the dashboard properties..the clicked additional action menu but i couldnt find unload dashboard option. why is that so ?/ please post the answer here... regards akhil
I'm relatively new to Performance Analytics. We have recently ran the data collector jobs for the "trial" version of Performance Analytics for Incident Management on Istanbul. All was going well until I reviewed the Open Incident State Monitor dashbo...
Having successfully created report for average handle time of Incidents and Interactions, i'm trying to do the same for SCTASKs. I can get a count. I cannot get an Average Duration.
Is it possible to collect data from 2 years ago? We are trying to implement a quality index based on trending data from the last 2 years. When I try to collect data older than 6 months ago, I get a warning like the below and not sure how to change it...
Hi,I've noticed in my reports with regards to the Service Portal that sp_log only keeps 90 days of data.Can anyone point me in the direction of where I can change the retention time of this data?Thanks!Gwen
On our Helsinki system, we have a report on our customer satisfaction surveys which is defined as follows:When we run the report, we see our pie chart, as expected:In the box below the graph as shown, is a drop-down list with two options in it, "Metr...
Hello all, I have a dashboard come with a few report in one page. Please see example below, the chart on top external is using blue (1st bar) the chart at bottom external is using Green (2nd bar) therefor, when all the report put together in a dashb...
I want to make 1 copy for each of the 25 reports in ServiceNow to be used in a duplicate dashboard. However, I can't find anyway on how to do this in bulk. In the duplicate dashboard, it used the old reports from the other Dashboard. The duplicate da...
