Hi everyone,I would like to filter the information in dashboards by multiple filters, simultaneously. We need the dashboard to be dynamic. For example, I want to see the information filtered by Client, Priority, Team and User.Step 1: I customize the ...
Morning all!This is my first post here (of many to come, I'm sure ) and I'm just wondering if there's anyone with knowledge on an issue that is puzzling me and my team. Within Geneva PA, we've started creating dashboards and have noticed that althou...
Hi Everyone,I am trying to build a Time Series( Line Graph) calculating average of a particular field. It is successfully calculating the average, the problem is for everyday it is showing the same average. I want to breakdown the report based on ano...
Hello Team, I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case. As to fix this, I went into the catalog item maintain- found the catalog ...
Hi everyone,I have 2 questions, related to breakdowns and filtering information in dashboards: * Is there any possibility to select multiple elements of a breakdown in the same widget? For example, I would like to see the number of incid...
Hello. I just need little assistance. I almost managed but still little issue.I could manage from 0 to 7 green. From starting 10 red. How i can manage numbers starting from 7 to 10 to be yellow or any other color.
Hello Team, Kindly assist on this query. Any incident which I pick and navigate to SLA tab to check the SLAs - there are some fields on the form I can also select the gear button or "update personalize list" to select more fields to show in the SLA t...
I'd like to create an interactive filter which filters out records (in this case, problems) by Tag. We provide a dashboard to our users and they often customize it using existing interactive filter options, like priority, or filtering by specific ass...
Hi everyone,I wanted to check with you what do you think it would be better to set as relative start on a daily data collector job?* I would like to have some historical info, but I don't want the system to capture too many records. * Also, just to c...
Hi,I would like to create an Incident report closed during the last 3 months, group by month. For instance January = X, February = Y, March = ZThanks,
Hello, when using Count Distinct as the aggregate for an automated indicator, should breakdowns provide relevant scores as well? For example, I have an indicator that returns the qty of distinct users that closed one or more tasks in a given day. If ...
I am running Geneva, Patch 5.I am trying to modify the "overview" homepage for incidents.I use the domain Picker in the banner to set my domain and application to "Global" - I create a report in the Reports => Create New module. I save the report a...
Receiving this error after manual importing of Excel file and running transformation. I researched, but have not found a clear enough answer to understand the error to debug. Please help if you can.Thanks, Norm
HiI am trying to generate a report that reflects the newly opened tickets per day, not the total opened tickets on a certain day or week(Similar I might want a report that does one for closed per day /week)So not a total of overall open ticket or clo...
Hello! We have just started the PA usage and managed to get everything working. I'm working in a domain separated instance and when I'm using admin account and selecting "global" in domain picker it works perfectly. When I want to see the results fro...
