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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that win this transformation all share one mindset: "Let'...
Hello everyone,I am looking to update only the header bar color of our ServiceNow instance. Since the recent releases (Zurich), the recommended approach is to use the Theme Builder. However, when attempting to change the header color using this tool,...
Hi, I need to change the color for icons on my navigation bar (in Now Agent), i cant find this possibility in the theme builder (mobile).it's maybe possible, the color is different in Polaris or Coral defaut system theme. I dont have the same menu ha...
I recently had a requirement to generate a text file in SN, attach it to a record and then save it to an on-premise network drive. While generating the text file was not a problem, I wasn't sure about saving it to a local network drive. Fortunately...
Hello friends, I would like to understand the basics of update set. Even if BR is set to Active/Inactive or name/description update, does it capture an ENTIRE record or only changes are captured leaving other configs. Please let me know. Thanks,Rahu...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on this ...
Using Now Assist Readiness Evaluation in the Now Assist Center Table of Contents OverviewWhat is Now Assist Readiness Evaluation?Where to Find It in Now Assist CenterRunning the AssessmentReviewing Your ResultsNext Steps Articles Hub ht...
In a playbook, we have a step that shows a list of records the user needs to action on (ex. a list of tasks). In the step tracker on the left hand side, is it possible to display the number of records in the list for that step similar to how in emplo...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
What is User Criteria?User Criteria is an ability to group users based on certain conditions.In Service Now, we have User Groups which groups sets of users. But not that might not always satisfy all the usecases. Lets say, we want to group all users ...
What this article covers If you're preparing to implement AI Control Tower, ServiceNow provides a comprehensive Implementation Guide on MyNow that covers everything from initial setup to full production deployment. This article explains what's in...
Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...
Requirement:There requset called Wan connection once requested request item generated in that catalog task generated for this catalog task 1 user attache draft form 20 closes the task once task 1 closed then catalog task 2 generates there user will a...
Hello,I'm experiencing an issue in the Agent Mobile App while creating an Incident.When a user creates an Incident and attaches a file, the Incident is created successfully; however, the attachment is not being associated with the Incident record. Th...
Hello,In our servicenow instance, we are facing issue of getting empty approvalsthere are 100+ empty apprpvals created from last month, and we cannot understand the source from its metadat.all the fields are empty except created by(fields like approv...
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