I have a handful of discovery models that are in the "New" status with no related software installations. However, they're not getting deleted by the "SAM - Delete Discovery Models if there are no related Installations" OOTB scheduled job. I understa...
Hi Community,We are investigating why assigned_to is empty on many records in the Software Installation table (cmdb_sam_sw_install), mainly for discovery_source = Tanium. even though the assgined to on CI is not empty. We found the scheduled job “SAM...
Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...
Hi Community,I recently completed the ServiceNow OOB integration with Salesforce CRM using the official documentation provided here: Salesforce CRM Integration GuideAs part of the integration, Salesforce licenses are expected to be fetched into Servi...
Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.
How to Integrate SAP Ariba with SN to sync the (proc_po) PURCHASE requestion to received process.How to Integrate SAP Ariba with SN to sync the CONTRACT mgmt PROCESS
Is there any documentation outlining the main differences between Software Asset Management and Software Asset Management Professional? I'd like to understand the key benefits and differences before considering a purchase of SAM Pro. Any guidance on ...
Hi there, we want to setup the Software Packaging process in ServiceNow and I'm thinking what is the best place to store the information. We have SAM Pro in use and know that what is installed will be collected via the respective source. What we want...
Hello friends, In my SN instance (having SAM Pro), I would like to simulate the Software Reconciliation for Concurrent Licenses. I learned that SN SAM relies on Software Usage to determine this. Has anyone understood it completely? How can I simulate...
Hi All,Greetings! We have a requirement , to uninstall software though Removal candidates. Few clarifications required for below points. *Is there any documents available for configuration *In one doc it is mentioned like "Removal candidates are also...
Hi, We want to store the software package information which is used for automated installation of software as well as the path which comprises of the installable file(s). We want to utilize the OOTB SAM pro software model table but there isn't an OOT...
Hi All,Zurich Release of SAM Pro, our SAM Workspace is now defaulting the Published Status filter inside workspace areas like License Usage & License Operations to Published, and we have to manually clear it everytime we login to the workspace. Can w...
What Software installation Table (cmdb_sam_sw_install)? Who populates the table? And why it is important from Sam perpective? Will my discovery model get normalized if i dont have software model for specfic publisher? Thanks in advance!!
We have rolled out discovery globally. Most of our IBM software on AIX machines is not being discovered. We have verified we have the patterns correctly. We opened a ticket with ServcieNow and basically they said it wouldn't be discovered This is...
