Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
Hi , We are publishing software models for end user to request any particular software from portal. So for adobe/microsoft even if the available allocations are not available we should be able to process the request without raising purchase order as...
Need workflow to automate kiosk user creation using PowerShell script in ServiceNow Body: Hi everyone, I’m working on a requirement to create and add a Kiosk user account for Thin Clients through a ServiceNow Catalog Item. Here’s what I have so far: ...
Hi all I am scratching my head on this one. The software install list for a specific version of Anaconda is showing some installations being allocated a software model and others not beiong allocated a software model despite being identical installa...
Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...
Hi All. In the reconciliation results table (samp_reconciliation_result) the status is displayed as partially completed. What does partially completed signify? I want to gain more insight on this (partially completed )status. Thanks for taking time ...
I am working with some of our IBM Mainframe products which all have the same calculation needed based on raw data entry. I successfully created the code in a custom license metric to do the calculation for one test product. What I want to know is,...
Hi, Does anybody know anything about the new Software Asset Management property in Zurich called 'Automatically create software model results for unlicensed products during software asset reconciliation(com.snc.samp.unlicensed_smr_creation)'?It is se...
Hello, How frequently does the job SAM - Data Collection run on your instance? The description says that this PA job is executed after the SAM reconciliation process completes. So the pa job is tied to the Software Reconciliation process; how ofte...
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Hi there, a colleague asked me to have a look at a software product that they are having difficulty with. The software is licenced on a Per User basis but it is counting every unique user regardless of the status of the asset it is installed on. My ...
My direct integration credentials validate fine, however the job SAM - Collect Office 365 Usage is consistently failing. where can I get more details, the error message has nothing other than it failed.
Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple. One Company, in one Country. Now that we have the initial implementation out of the wa...
Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...
I have heard that the SAMP integrator for Salesforce requires a Salesforce Licence. Is this correct? Thanks
