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XML export vs running import set

I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...

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SAM Pro

In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?

pittic by Tera Contributor
  • 373 Views
  • 2 replies
  • 2 helpfuls

Resolved! Missing SAM Workspace Plugin in PDI: Xanadu Release of ServiceNow

Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest  release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...

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AakashG3443 by Tera Contributor
  • 4129 Views
  • 12 replies
  • 32 helpfuls

SAM Pro and InTune Integration

We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...

ian_starr by Tera Contributor
  • 1779 Views
  • 5 replies
  • 3 helpfuls

report of asset for instock to inuse state change

Hi. I am trying to create a report which will give me list of assets which were in instock status and later changed to in use. we are trying to get cost optimization report for assets. we need to get list of all assets which were in stock earlier and...

nidhiKurmi by Tera Contributor
  • 188 Views
  • 1 replies
  • 0 helpfuls

SAM Office Hours May 2025 – summary questions and answers

Hello! Thanks to all who attended the May SAM office hour session, another great session!   See below for summarized questions and answers from the session: summary questions generated by CoPilot AI, reviewed and edited by humansanswers are human gen...

Brad26 by Moderator
  • 641 Views
  • 1 replies
  • 2 helpfuls
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