I read about sn-record-picker, but something feels off. What do I need to add for the picker to start reading records from the backend? HTML<div class="search-box"> <!-- Radio buttons --> <div class="search-options"> <label> <input typ...
Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...
Hello, I wanted to hide the Variable Editor in RITM for every user except for HR for an specific Item with sensitive info.For that, I created a custom Variable Editor with an evaluator that grant access depending on the user's roles.In the backend is...
I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
I'm looking for a way to search for attachments. After a user attaches attachments in any task-based record(incident, change, etc), he wants to search for the record containing the attachments by caller_id/requested_by/requested_for, title or keyword...
Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...
Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...
Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?
Hello,I have enabled the Repair SLAs UI action on the Service Operations Workspace, but it's not behaving as expected when someone click the UI action. Please see the below image - Thanks in advance!
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
We recently upgraded to Yokohama Patch 4, and now our users in Service Operations Workspace can no longer create Requests from Interactions that are submitted by the Walk-Up kiosk. The Assignment Group that our technicians are using includes the Role...
The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?
