Service Catalog catalogs/items missing in platform (Modules)

Marcus Walbridg
Tera Expert

Homepages were deprecated and now the Self Service > catalog, Service Catalog > Catalogs, Catalog

are empty for non admin users.  

CatMods.png

catmods2.png

  

5 REPLIES 5

Sagar Pagar
Tera Patron

Hi @Marcus Walbridg,

 

Check the Roles in visibility tab. Is there admin roles added?

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Hey Sagar,

 

I checked the other tab and there are no roles specified.  The modules are still active as well. 

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Hey @Marcus Walbridg 

Yes homepages were depreciated in San Diego, but the Service Catalog page should still render. I've checked on a San Diego instance and working fine

 

Think you have an extra 's' there in the arguement. Should be as below - 'catalog_default'

 

DanOConnor_0-1666716443026.png

 

 

Hey Dan,

There are 3 modules but I only showed one in the screenshot.  I am not sure what else the issue could be after converting the homepages to dashboards.  This seemed to become an issue the next morning after conversion.  The 'catalog' module does use the argument  'catalog_default' like you said, and the catalogs uses 'catalogs_default' respectively.  Is there something else that could be wrong?