Can I hide a variable on a catalogue item but show it in the sc_task?

[Steven Watts2]

Hi,

I'm trying to hide a variable on the catalogue item but have it displayed in the sc_task record. I assumed that this would be possible via a UI policy which would only be applied to the catalogue item but this isn't working.

Has anyone done something similar?

Steven

[Ivan Betev]

Hi @Steven Watts2 ,

it should work exactly like this. Could you please show us the configuration? Some screenshots would do.

Regards, Ivan

[Steven Watts2]

Hi @Ivan Betev it looks like the variable is being removed as the value is empty. This is the configuration we need as the variable needs to be populated post submission. 

[Ivan Betev]

@Steven Watts2 ,

have you passed it to the task from your requested item in flow? Is the variable present on the RITM level?

Regards, Ivan

[Steven Watts2]

Looking in to this, it appears that ServiceNow is hiding the variable in the sc_task record as it's empty. We need the variable to be, potentially, populated by the fulfillment team after submission.

Any ideas?