Not able to install virtual agent plugin , "Application installation is unavailable because ..."

[Shariq Azim]

Hello All,

I am using a demo instance where i am trying to install a plugin for virtual agent.

But i am getting error like:

"Application installation is unavailable because another operation is running: CICD Operation"

Any idea how to solve this. i have killed the background worker, cleared cache.do and cancelled progress worker. Still not working

[AnveshKumar M]

Hi @Shariq Azim ,

Have you tried this clearing the instance Cache? If not, type cache.do (if it is a production instance be cautious while clearing the cache) in filter navigator and try installing the plugin.

And, refer this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963915

[Shariq Azim]

as i have already mentioned all three steps have been performed

[Community Alums]

Hi @Shariq Azim ,

It's Because of another job which is running.

[Shariq Azim]

Hello Sandeep,

How to find that job which is running?

also PFA the progress worker page

Where else to check?