Requested items still show state as open even though the task associated with the request has been closed/complete.

[Steve Loritz]

I have about 100 requests that will not change state to closed. These are for catalog items that have been approved, the tasks have been done and marked closed complete. The requests still show as open in My Requests.

Of interest is that the RITM for the REQ stage shows the Completed stage as skipped. (see attachment)

Not sure what is going on. Is there a way I can process the affected items to show the state as closed in My Requests?

[Ziaur Rahman1]

Hi Steve,

1-This problem occurs due to design problem in workflow which restrict workflow to reach at end activity. I can solve the issue , if you could share the screenshot of workflow for same requests.

2- You can make state as closed complete by writing background script.

for example to close one request in one go

script-

And let me know if you want to mark all request closed complete in one go.

Thanks

Ziaur Rahman

Please mark correct if you find your solution.

[Steve Loritz]

Ziaur,

Thank you very much for your help. I'm quite new to ServiceNow but I am

learning.

Here is a snip of the workflow that affects all 95 of the affected items I

am dealing with: (It's a little big, I hope this is what you need)

I would love to mark all 95 requests as complete in one go as you put it.

Please let me know if you need anything else.

Thanks,

Steve

Steve

[Ziaur Rahman1]

Hi Steve,

I Think you forget to attach snip of the workflow.

Thanks

Ziaur Rahman

[Steve Loritz]

Hi Ziaur,

I attached it to this reply.