Hello Everyone, I created a automatic reply when user reply on closed ticket. Report a Problem is a link of Incident Portal. Its there a way that when user click the "Report a problem"there will be a auto populate text on the questionnaire which show...
The requirement is to restrict data in metric_instance table based on roles. i.e. allowing only certain records to be visible to users with relevant roles. kindly let us know how this can be achieved. Also, pls share a sample script.
I created an entire day long event for my group. Everyone is seeing it for one day except one colleague for whom it's blocking 2 days. The day before, and the day of the event. Any idea how I can look at calendar views?
Hi Team,We have created one custom role and provided all SAM tables with read access with that role. we done that. But on Actions on selected rows the user is able to see convert to Business service and convert to technical service ,create asset opti...
Community participation is important to be aware of. The most active users show you who is involved. The most used pages show where the work on the platform is happening. If you have seen these pages or know how to construct them please let us ...
Hi, When using the email client in the incident form the 'Caller' field of the incident gets filled in the "Email To" field of the incident where as the email client in the RITM the 'Requested By' field gets filled in the "CC" field of the RITM?Is t...
I want to restrict the choices like cancel in the state field for major incident so, only admin or incident manager can cancel the major incident. other people can not cancel it.
Hi Team, How to calculate seconds based on start date and end date in format (yyyy-mm-dd) in timer activity of workflow?Please help me by providing your answer.
I am wondering if some one can help me understand the role progression if I decide to take up Business process Analyst role. Dilemma is I have good experience in Payments domain, would that be usable in this journey's future?
How to Create Catalog item according to this requirement.
We would like to know how many people weren't able to access the ServiceNow Instance during the outageI also have access to Instance Observer, Is there a place where we can lookup for that Users impact? Thanks!
Hi We have requirement to automatically populate values in a field based on selection of one or more choices from a list collector variable field. here based on selection in company code, based that AD group names should populate values.
I have a catalog item associated with multiple TASKS, when he is closed complete the user enters the work notes.. I want that the work notes entered while closing a all associated TASKs should get copied to its related RITM page it self while closure...
I Have a requirement where i need to add a dynamic filter to a slash bucket related list edit button. Attached some screen shots for referance.@Chuck Tomasi @Community Alums Kindly revert me if any assistance.
