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ITSM

Hi,  When using the email client in the incident form the 'Caller' field of the incident gets filled in the "Email To" field of the incident where as the email client in the RITM the 'Requested By' field gets filled in the "CC" field of the RITM?Is t...

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Vasu20 by Tera Contributor
  • 166 Views
  • 3 replies
  • 0 helpfuls

Major incident Managment

I want to restrict the choices like cancel in the state field for major incident so, only admin or incident manager can cancel the major incident. other people can not cancel it.

Prati2 by Tera Contributor
  • 194 Views
  • 1 replies
  • 0 helpfuls

Career Journey

I am wondering if some one can help me understand the role progression if I decide to take up Business process Analyst role. Dilemma is I have good experience in Payments domain, would that be usable in this journey's future?

Selection of choices from LIST collector

Hi  We have requirement to automatically populate values in a field based on selection of one or more choices from a list collector variable field. here based on selection in company code, based that AD group names should populate values. 

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Jyo090 by Tera Contributor
  • 202 Views
  • 1 replies
  • 0 helpfuls

Set Value from Background script

How to set priority value to 1 from background script on the incident shown below. i need the query to set the priority value to 1 and assignment value also to "Database".  

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shid077 by Tera Contributor
  • 851 Views
  • 7 replies
  • 0 helpfuls