Hi All, When am creating the change request i need to fill the Risk Assessment to calculate Risk which is shown under related list, so some users are not aware of this ,so i need some alert saying the users should complete the risk assessment which i...
Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...
Hi All, In the below code the message in showFieldMsg is disappearing immediately after appearing. If we remove the g_form.clearValue() the message stays but the invalid value does not get cleared, if (X > Y) { g_form.clearValue('abc'); ...
multi row variable set name - Bulk group additionmulti row variable set consists of variables- security group name(single line text), owner(reference(sys_user)), authorizer 1(reference(sys_user) and authorizer 2 (reference(sys_user) once i added thes...
My service now PDI is down. There was a scheduled outage from 3PM PST, but it is 3AM PST and it is down. Can someone help as I have some urgent demo coming up? ThanksSrikanth
Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...
Hi team, where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...
how specific role users can be available for specific reference field in servicenow?
Hello All, I have scenario where secondary alerts are closed but primary alert is closed with open state.I checked the audit history of secondary alerts they had state open and then state closed. But when I checked audit history of primary alert. It ...
Images are not passing in Knowledge article body using rest API method from one instance to another. In the target instance it is just showing image icon not image.Please suggest method to pass the image in article body.
Hi colleagues, I am working on ServiceNow since 3 years and now I scheduled my CSA Exam on the Vancouver release. My learning strategy as follows: I passed the training content & the labs twice both for Welcome to ServiceNow course & the Fundamental...
