Hi all,I am not on a PDI. I have Now Assist for ITSM installed. I wanted to use the Now Assist Skill Kit on my instance. When I open it, it shows Security Constrains prevent access to requested page. I have even applied the sn_skill_builder.admin rol...
I am working on a now assist in virtual agent(NAVA) requirement. Here’s the full context and requirement: a user starts a NAVA chat, then finishes and abandons or ignores it. After the idle timeout, the conversation closes automatically. The requirem...
Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...
Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...
Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.
Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...
We are configuring AI Voice Agent through Assistant Designer. Under Communication Channels > Telephony provider tab, while I am choosing "Amazon Connect" from CCaaS provider drop down list, Call Context API, Client ID and Client Secret values are aut...
Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...
Is it possible to rename Otto from an end customer perspective. Not having the name appearing somewhere on the UI?
1. Does AICT ingest telemetry signals (logs, metrics, traces) from external systems?2. Does AICT support:Real-time telemetry streaming?Event-driven ingestion (similar to ITOM Event Management / AIOps)?3. Does AICT track adoption, productivity, cost, ...
When to use ServiceNow Now Assist, VA, Flows etc..vsMoveworks? Based on what ever examples I have seen in Moveworks, we can do the same via ServiceNow. I see overlap between them.
Hi,I'm facing an issue with Now Assist for Incident Summarization. After summarization is generated, I use the 'Share' button, but no 'Share to Work Notes' pop-up appears.For incidents with lesser data, it works as expected.For incident with large am...
I am trying to setup a ServiceNow MCP server in MCP server console and try to test it from my VScode IDE from my laptop. I have setup this in our sandbox environment. The servicenow AI support suggested me to create CIMD Oauth client. When i try to s...
Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...
we have OOB skills which triggered and shown in fields , emails , chat conversations and on forms as cards (fixed and embedded) , but coming to custom skills we have limited trigger options like ui action , now assist panel .... is there any possib...
