How can we remove resolved incidents from UPCOMING Announcements and INCIDENT SLAs overview of SOW?
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12-18-2023 02:33 AM
Hi Guys,
Can anyone please help me with the below query.
I want to remove resolved state incidents from "Incident SLA and UPCOMINGS" in Overview of Service operations Workspace Home page.
Not getting the solution for the above, any suggestions on this would be appreciate.
Attached the screenshot for reference. (Just want to display In progress incidents not resolved ones).
Thanks,
Shikha
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12-18-2023 03:27 AM - edited 12-18-2023 03:28 AM
Hi @Shikha puri
please watch the following video: https://www.youtube.com/watch?v=TjUgm8Pu7F4
There is also an updated version for Vancouver: https://www.youtube.com/watch?v=lOoVB0NFNCc&t=0s
Maik