Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...
When guest users select an option from a choice in virtual agent, this message is displayed: It's something like: 'Your session has expired. Login again". And when I look into console, I can see some failed http requests: Any idea of a possible reso...
Hi,I want to integrate AI Agent Bot in my VA topic. I think for that I need 'AI Connector' utility for that. I am in SNow Zurich version.Issue is that I am not seeing the 'AI Connector' utility option in the VA topic designer. Please help me understa...
Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...
Hi all, we are using the nowAssist VA. I am not happy with how the catalog items work in a conversational way. The VA makes a mess of the questions on the forms. We have non mandatory variables such as "request for someone else "and "add user to the...
I am using Virtual Agent API to integration third party chat bot. I am able to initiate a chat with Live Agent and able to send multiple messages to the same Agent Queue but unable to receive messages back from Live Agent to third party chat bot.Belo...
We have installed the Dynamic Translation plugins(I18N spanish plugin and its dependencies) and successfully translated the English text to Spanish for each basic piece of information, including responses and buttons. However, the translations are no...
Looking for someone that has integrated ServiceNow Virtual Agent with Genesys Chat. We are having an issue adding Genesys responses into virtual agent. ServiceNow must call a “messages” web service on Genesys every 2 seconds to poll for new message...
I am customizing the Form Content Topic Block to display a catalog item, which I accomplished by modifying the URL in the script to: var uibLink = gs.getProperty("glide.servlet.uri")+ "now/virtual-agent/content/catalog/"+ vaInputs.sysid+ "/"+gs.getUs...
I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses. The logo appears correctly on all other responses, just the AI Search Fallback shows this. Any ideas where this is configured?
Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...
Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...
What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks
Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...
We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...
