Inbound mail configuration
- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
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The Inbound Mail Configuration section of the Email Properties page contains properties to control inbound email.
| Property | Label | Description |
|---|---|---|
| glide.email.read.active | Email receiving enabled | Specifies whether to enable or disable the
inbound mail server.
|
| glide.email.reply_subject_prefix | Identify email as a reply by these subject prefixes | Specifies the comma-separated list of
prefixes in the subject line that identify an email reply.
Note: The case of the reply prefix in the email, for example RE:,
must exactly match the case of the prefixes defined in this property. If, for
example, an email contains the Re: prefix and only RE: is defined in the
property, the email will not be recognized as a reply. Therefore, it is a best
practice to define multiple versions of the prefix, including mixed-case
versions, such as RE:, Re:, and so on. |
| glide.email.forward_subject_prefix | Identify email as a forward by these subject prefixes | Specifies the comma-separated list of
prefixes in the subject line that identify a forwarded email.
Note: The case of the forward prefix in the email, for example
fw:, must exactly match the case of the prefixes defined in this property. If,
for example, an email contains the Fwd: prefix and only fwd: is defined in the
property, the email will not be recognized as a forward. Therefore, it is a best
practice to define multiple versions of the prefix, including mixed-case
versions, such as FWD:, Fwd:, and so on. |
| glide.pop3readerjob.create_caller | Automatically create users for incoming emails from trusted domains | Controls the behavior when an instance
receives an email from an email address not associated with a user record. If this
property is set to true, the instance creates a new user
record for the email address and places that new user in the
Caller field of any tickets created. If the property is
set to false, the instance places
Guest in the Caller field of any
tickets created.
|
| glide.user.default_password | Default password for users created from email sent from trusted domains. (must reset upon login) | Specifies the password for new users created
from incoming email. Users must reset the password at first login.
|
| glide.user.trusted_domain | Trusted domains when creating users from incoming email. | Comma-separated list of trusted domains for
which the instance automatically creates a user based on incoming emails. Use an
asterisk (*) to trust all domains. If an email is not from a trusted domain, the
instance processes the inbound email as a "guest user" but it does not create a
guest user in the instance.
|
Related Content
- Outbound mail configuration
The Outbound Mail Configuration section of the Email Properties page contains properties for sending email.
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Use email image filtering properties to control how inbound email images attach to a target record.
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Several properties are available to manage digest intervals for email digests.
- Advanced email properties
Use advanced email properties to fine-tune the way your instance sends or receives email.