Call Now Assist Skill step

Run a published Now Assist skill from an action. Configure the Now Assist skill inputs and skill outputs from the step inputs and step outputs.

Roles and availability

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

AI Skill Kit requirements

This step requires the AI Skill Kit. For more information, see Exploring AI Skill Kit.

Role requirements

This step requires roles granted by delegated development or assigned to the user. For more information, see User access to Workflow Studio flows.

Inputs

Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

Skill Config

Data type: Reference

Reference to a Now Assist Skill Config [sn_nowassist_skill_config] record. The payload is generated based on the Skill Config you select.

Payload

Data type: String

JSON-formatted string containing the payload to send to the Now Assist skill and the OneExtend Framework for processing.

If this step fails

Data type: Choice

Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see Action error evaluation.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your action.

Error

Data type: String

Error message produced by the skill. This output is empty when the skill successfully runs the Now Assist skill request.

Provider

Name of the LLM provider that fulfilled the Now Assist skill request.

Response

Text response generated by the LLM such as a summary or a reply to a conversation.

Result

JSON-formatted string containing the results generated by the LLM to the input payload.

Status

Status of the call to the provider.

Step Status

Data type: Object

Object data pill containing runtime details about the step. Each step in an action returns a Step Status.

Step Status Code

Data type: Integer

Integer data pill indicating whether the step produced an error. A step returns a value of 1 when it produces an error for any reason. For example, a step can produce an error if it is missing mandatory input data or returns output in the wrong data type. A step returns a value of 0 when it runs successfully. You cannot customize these codes.

• Success [0]: The step succeeded.
• Error [1]: The step produced an error.

Step Status Message

Data type: String

String data pill containing the error message produced by the step or system operation. You cannot customize the step status message.

Call the Flow Summarization skill

This example action calls the Flow Summarize skill, which provides a text summary of what a flow or subflow does. The Flow Summarization skill has two skill inputs.

• asset_sys_id. This input contains the Sys ID of the component to be summarized.
• asset_type. This input contains the type of component to summarize.

To support the two skill inputs, this example action has two matching action inputs.

• Flow to summarize. This input contains the Sys ID of the component to be summarized.
• Type. This input contains the type of component to summarize such as flow, subflow, or action.

Note:

An action can't have an input with the name sys_id, because that name is a reserved word.

We can test this action by providing these example input values.

Skill Config

This example uses the Flow Summarization Now Assist Skill Config record.

Payload

This example uses a JSON object to map action input values to skill values. In this example, we provide the Sys ID of the Change - Normal - Authorize flow and the type of flow.

Here are the example output values produced by the Flow summarization skill.

Error output

This example doesn't produce an error output.

Provider output

This example uses the Now LLM provider.

Response output

This example uses the Flow Summarization skill to generate a summary for the Change - Normal - Authorize flow. Typically, you would use this Response output as an input for another action or flow logic.

This flow, named "Change - Normal - Authorize", is designed to process a Change Request that uses the Normal Change Model and is in the state of Authorize, while ensuring it is not on hold.

The flow begins by checking if the assignment group manager has already approved the change request. If not, it applies a Change Approval Policy, specifically for risk approvals.

The flow then evaluates whether the approval process was skipped, rejected, or approved. If skipped, it does nothing. If rejected, it sends an email notification to relevant parties. If approved, it updates the change request record to mark it as approved.

In parallel, the flow waits for the change request to be on hold or inactive, and then disregards any change request approvals. It also evaluates the change model again.

The flow ends after completing these tasks.

Result output

This example returns a JSON object containing the both the response and the flow elements used to generate the response.

Status output

This example returns a success output value.