Update Record action

Update an existing record in a table. You can dynamically add and configure fields for the record.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Provide a value for each input that your flow needs. To add dynamic values, you can also drag pills from the Data panel or select them from the pill picker.

Record

Data type: Record

The record to be updated. Drag-and-drop a record data pill or use the data pill picker to select a record.

Warning:

When using script to select a record, always add a condition to check for a matching record. Some GlideRecord methods return a list of records whenever the method query produces no results. Without a condition check, the action may update all records in a table. For example, this script uses an If condition to verify that a record exists. If the record exists, it returns a Sys ID value. If no record exists, it returns a null result.

var configurationItem = new GlideRecord('cmdb_ci');
if (configurationItem.get(fd_data.trigger.cmdb_ci.sys_id))
return configurationItem;
else
return null;

Table

Data type: Table Name

The table associated with the record to update.

Field Values

Data type: Template Value

The values of fields in the record to be updated. Select Add field value to display options to select a field and set a value. For example, to set the short description to a certain value, select Short description and set the desired value.

If adding the action to a subflow, you can Create a template value input.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

Record

Data type: Record

The record that was updated.

Table Name

Data type: Table Name

The table associated with the updated record.

Update trigger record

In this example, the Update Record action updates values provided by the trigger problem record. The action updates both the Additional comments and Assignment group fields of a problem record.