Designing playbooks

After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.

There are many different ways that a Playbook Experience admin can customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:

• A configurable workspace,
• Service Portal,
• or the ServiceNow Mobile Platform.

Once customized to your satisfaction, mobile playbooks must be embedded. For playbooks that in a configurable workspace or Service Portal page, there are no additional steps needed before end users can run your playbook.

• Customize the Playbook Experience
  Customize the layout of your Playbook Experience with base system modular components, templates, and more via integrated UI Builder functionality.
• Playbooks in Service Portal
  Use playbooks to guide Service Portal users through your business processes.
• Configure a playbook for ServiceNow mobile
  Configuring a playbook for ServiceNow® mobile is exactly the same as in a configurable workspace, but with an additional step for embedding the playbook.
• Reflow for playbook components
  Apply reflow to out-of-the-box standalone and custom layout Playbook Experience components so that the UI adjusts when you resize your window or zoom.
• Playbook record generator
  Use the playbook record generator to guide a user through the record creation process using a playbook experience.