ZIP step

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Manage the attachments in a record by performing archive operations such as zip and unzip. You can also view the details of a zipped file.

    Roles and availability

    Users with the action_designer role can create a custom action with one or more action steps.
    Important:
    ZIP step is not available in the base system and requires the ServiceNow® Integration Hub subscription. After the required plugin is activated, the step is visible under Integrations.

    Benefits

    Use zip operations to achieve the following benefits:
    • Zip the attachments in a record to reduce the file size.
    • Unzip specific attachments from a zipped archive in a record.
    • View the details of the attachments before unzipping a zipped archive.

    Zip operations

    Perform the following operations by using the zip step:
    • For information about the zip operation, see Zip.
    • For information about the Unzip operation, see Unzip.
    • For more information about viewing the contents of a compressed zip archive, see Get Zip File Details.