Embed a playbook in ServiceNow mobile

Embed a playbook in ServiceNow® mobile by creating a screen in Mobile App Builder.

Before you begin

Role required: admin

If you haven't configured your playbook for ServiceNow® mobile in UI Builder yet, see Configure a playbook for ServiceNow mobile.

Procedure

Create a playbook screen

1. Navigate to All > System Mobile > Mobile App Builder.
2. Search for and select the scope of the application that you want to create a screen for.
   
   
3. Navigate to Screens.
   
   
4. To create new screen, select New.
5. In the Create a screen modal, select Mobile Web.
   
   
   The form for a new mobile web screen appears.
   
   
6. Give your mobile web screen a name and description.
7. Choose an icon for your mobile web screen.
8. Under Screen Settings, enter the URL of your mobile playbook.
   
   
   Important:

   The web_controller_spinner=on parameter is important to include for proper loading behavior on mobile.
   /now/playbook-mobile/playbook/interaction/-1/params/view/stages​​​​​​​?web_controller_spinner=on
9. Optional: If you have any roles you want to limit this screen to, or any other configurations you would like to learn more about, see Configure a mobile web screen.
10. Save the screen.
    Your mobile web screen is configured for your playbook.

Configure the Mobile Agent

11. Navigate back to the scope level by selecting the home icon ().
12. Select Mobile app configs.
    
    
13. Select Mobile Agent.
14. In the banner message at the top, select Edit in original scope.
    
    
15. In the component tree, select the Launcher screen component.
16. 
    

Result

Your playbook is now embedded in ServiceNow® mobile.