Build workflows
Summarize
Summary of Build Workflows
Transform manual tasks into automated digital workflows using ServiceNow's Workflow Studio. This platform offers no-code, low-code, and pro-code options for app development and enhances cross-enterprise processes by optimizing efficiency through automation.
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Key Features
- Workflow Studio: A unified interface for accessing process automation applications, allowing users to create multi-step workflows without coding.
- Playbooks: Author and manage cross-enterprise workflows, providing a real-time interactive experience for agents to complete tasks efficiently.
- Decision Tables: Easily create and maintain decision rules that decouple logic from code, enabling dynamic decision-making within workflows.
- Service Creator: Allows departments to offer customized services via the service catalog, enhancing user service options.
- Classic Workflow Tools: Legacy tools such as Classic Approvals, Business Rules, and Workflows can be replaced with modern Workflow Studio capabilities for improved efficiency.
- Integration Hub: Automate integrations with prebuilt content or custom solutions to streamline workflow processes.
- Robotic Process Automation (RPA) Hub: Facilitates end-to-end automation by emulating user actions within various applications.
- Virtual Agent Designer: Create conversational topics for virtual agents to assist users with common issues or guide them through self-service tasks.
Key Outcomes
By utilizing these features, ServiceNow customers can expect to enhance their operational efficiency, reduce manual workloads, and create seamless workflows across their organizations. The ability to automate complex processes improves productivity and enables teams to focus on strategic initiatives rather than routine tasks.
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with automation. Enable app development at all levels — no-code, low-code, and pro-code — from one platform.
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Increase the impact of your cross‑enterprise workflows by automating manual processes. Transform business performance with automation. Optimize process efficiency and make work flow seamlessly.
Workflow Studio
The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.
Workflow Studio flows
ServiceNow Workflow Studio flows are a ServiceNow AI Platform® feature that enables process owners to automate work. Create end-to-end digital workflows. Automate any process—from simple productivity to complex transformation—in a no-code, environment.
Workflow Studio playbooks
ServiceNow® Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build and manage multiple complex workflows easily with no-code playbooks and the enterprise application development platform.
Workflow Studio decision tables
Workflow Studio decision tables provides an intuitive interface to create and manage decision tables, which store sets of decision rules. Decision tables in Decision Builder embed business logic into a series of if-then decision rules. Decision tables read data from inputs. When all the conditions for a decision rule are met, the decision table returns one or more results. Decision Builder enables developers to decouple decision logic from the code base.
Playbook experience
Visualize complex processes in a simple and familiar task-oriented view built specifically for agents. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
Service Catalog item designer
The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.
Service Creator
Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
Classic workflow builder tools
The ServiceNow AI Platform supports these classic workflow builder tools.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them. You can replace classic approvals with Workflow Studio flows or classic workflows.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. You can replace classic business rules with Workflow Studio flows.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. You can replace classic events with Workflow Studio flows or Playbooks processes.
- Classic Workflow
- Workflow is a legacy application that provided a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes. You can replace classic workflows with Workflow Studio flows or Playbooks processes.
Applications and features
- Workflow Studio
- Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate Playbooks, Workflow Studio, Workflow Studio, Integration Hub integrations, and Decision Builder into one design environment.
- Workflow Studio playbooks
- Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.
- Workflow Studio flows
- Flows automate a repeatable multi-step process. When the flow trigger conditions are met, the flow runs a sequence of reusable actions and flow logic to complete the process.
- Workflow Studio actions
- Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.
- Workflow Studio decision tables
- Workflow Studio decision tables enable developers to decouple decision logic from their code by creating and maintaining decision rules.
- Playbook experience
- Interact with a business workflow in real time from within Workspace. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
- Service Creator
- Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
- Classic Workflow
- Workflow is a legacy application that provided a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.