Exploring Flow summarization
Summarize
Summary of Exploring Flow summarization
The Flow summarization feature uses generative AI to automatically describe what a flow or subflow does within ServiceNow. This capability is provided through the Now Assist for Creator (snnowcreator) application, which can be installed from the ServiceNow Store. It helps users quickly understand and communicate the purpose and behavior of flows, enhancing collaboration and reducing the manual effort needed to document flow details.
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Activation and Configuration
To enable flow summarization, install the Now Assist for Creator application. Supported large language models (LLMs) include Now LLM Service, Now LLM Long Term Stable (LTS) models, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Administrators can manage which AI model providers are available and configure skill-level preferences through the AI Control Tower and the Now Assist Admin console.
Using Flow and Subflow Summaries
- Flow and subflow summaries can be generated or viewed via the More Actions menu.
- If a flow or subflow has never been summarized, a Summarize button is displayed to create a new summary.
- Existing summaries show their creation date and can be regenerated as needed.
Important Considerations
This feature relies on AI and machine learning, which may not always produce fully accurate or complete summaries. Users are responsible for validating AI-generated content for accuracy and appropriateness, especially in sensitive or high-impact domains such as healthcare, finance, legal, security, or infrastructure. Human oversight is essential to ensure reliable decision-making. Additionally, users must comply with ServiceNow’s AI Acceptable Use Policy, which governs the responsible use of AI features.
Summarize what a flow or subflow does by using generative AI.
Activation
The flow summarization skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.
Benefits
- Enhance collaboration by describing what a flow does.
- Reduce manual effort to generate flow details.
Supported LLMs
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
Flow summaries
You can generate and view flow summaries from the More Actions menu.
From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.
An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.
Subflow summaries
You can generate and view subflow summaries from the More Actions menu.
From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.
An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.