External Related Files spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The External Related Files spoke stores information about files in third-party systems and helps you manage the information.

    Table 1. External Related Files spoke tables
    Table Description
    External Provider [sn_ext_files_spoke_provider] Stores information about the external provider. For example, Box or DocuSign services.
    External Related Files [sn_external_related_files] Stores metadata information about the files in third-party systems. This table is extensible.
    Note:
    If you extend the table, ensure that you perform the data separation for the scoped applications
    • To store metadata information of files in a specific third-party system, create a table with a column that contains a reference field to the External Related Files table. For more information about reference fields, see Reference field type.
    • To establish a relationship between a specific ServiceNow table and External Related Files table, Create defined related lists.
    Table 2. External Related Files spoke actions
    Action Description
    Create External File Record Creates a record in the External Related Files table.
    Update External File Record Updates a record in the External Related Files table.
    Delete External File Record Deletes a record in the External Related Files table.
    Table 3. External Related Files spoke user roles
    Role Description
    sn_ext_files_spoke.doc_reader Read records in the External Related Files and External Provider tables.
    sn_ext_files_spoke.file_admin
    • Read, update, and delete records in the External Related Files table.
    • Read records in the External Provider table.
    sn_ext_files_spoke.provider_admin Read, update, and delete records in the External Provider table.