Use Now Assist to create spokes and build actions
Summarize
Summary of Use Now Assist to create spokes and build actions
Now Assist enables ServiceNow customers to create custom spokes and reusable actions for third-party applications by leveraging AI-driven capabilities within the Spoke Generator. This is particularly valuable when the third-party application lacks an OpenAPI Specification or Postman collection. The functionality requires an Integration Hub subscription and supports versions starting from Zurich Spoke Generator v4.1.0 and Workflow Studio v28.0.
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Key Features
- Spoke Generation Skill: Uses generative AI to build spokes by inputting API documentation snippets from third-party services.
- Integration with Now Assist for Creator: The spoke generation skill is installed via the Now Assist for Creator application (snnowcreator), which must be installed from the ServiceNow Store and activated through the Now Assist Admin console.
- Third-Party LLM Provider Configuration: Allows configuration of a default large language model (LLM) provider to support spoke creation with Now Assist.
Important Considerations
- Availability Restrictions: Some Now Assist features are unavailable in certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or restricted regions. Customers should check for updates on availability.
- AI Limitations: Outputs generated by AI may not always be accurate or appropriate. Customers must validate results and apply human oversight, especially in sensitive domains like healthcare, finance, or security.
- Data Handling: Customer data is transferred securely to centralized ServiceNow environments and possibly third-party cloud providers, managed under ServiceNow’s compliance policies.
- Data Collection and Opt-Out: ServiceNow collects input, output, and script usage data to improve AI models. Customers can opt out of this data collection if desired.
Practical Steps for Customers
- Install the Now Assist for Creator application from the ServiceNow Store.
- Activate the Spoke Generation skill within the Now Assist Admin console.
- Configure a third-party LLM provider as the default for spoke creation if required.
- Use the Spoke Generator to input API documentation snippets and automate the creation of spokes and actions for third-party integrations.
Expected Outcomes
By using Now Assist’s spoke generation skill, customers can efficiently build custom integrations and reusable actions without needing formal API specifications like OpenAPI or Postman collections. This accelerates automation and integration workflows, saving development time and enhancing connectivity with third-party applications.
Use Now Assist in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input.
Capabilities
You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Supported versions
- Zurich
- Spoke Generator v4.1.0
- Workflow Studio v28.0
Skill version
Spoke Generation skill v1.0.4 is the latest version.
App version
Now Assist for Spoke Generation v1.6.0 is the latest version.
Activation of the spoke generation skill
The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.
- For information about the Now Assist Admin console, see Overview tab in Now Assist Admin.
- For steps to activate the required skill, see Activate a Now Assist skill.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.