Agentic Playbooks user roles

  • Release version: Zurich
  • Updated September 5, 2025
  • 1 minute to read

    • The following roles are required for runtime users to access Agentic Playbooks, and come with the Now Assist for Platform AI agents skill.

    You can grant users entitlement to the applications that you purchase on the ServiceNow AI Platform by allocating subscriptions in Subscription Management. You allocate subscriptions by adding one or more groups with measured roles to a product subscription.

    To learn more about managing per-user subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

    Runtime user roles

    Ensure that your runtime users have the following roles assigned to them:
    Role Description
    playbook.agent_user Grants access to all standalone playbook agents.
    playbook.agentic_workflow_user Grants access to the Playbook Activity Assist Workflow, and includes:
    • All agent-specific roles used within the workflow
    • The now_assist_panel_user role (for Now Assist Panel integration)
    Note:
    There are no roles specific to Agentic Playbooks for playbook authors. As long as a playbook author has admin, playbook.admin, pd_author, or playbook.write rights, they can configure an activity to use AI agents.