Playbooks across ServiceNow AI Platform

Playbooks capabilities are available in other ServiceNow® products and for specific industries.

Connect applications

Subscribing to ServiceNow AI Platform® features and applications adds Playbooks content.

Note:

For activation information for integrations, see Activate playbooks.

Integration	Content available
App Engine Studio	Build playbooks from App Engine Studio.
	Create basic request and fulfillment apps without code.
	Create playbooks for Customer Service Management.
	Create playbooks for Field Service Management.
	Create playbooks for HR services.
	Create playbooks for Software Asset Management.
Healthcare and Life Sciences	Create playbooks for Healthcare and Life Science processes.
Playbooks for Financial Services Operations applications	Create playbooks for Financial Services Operations.
	Create playbooks for Public Sector Digital Services.
	Create playbooks for IT Operations Management.
Account onboarding	Create playbooks for Account Lifecycle Events.
	Create playbooks for IT Service Management.
	Create playbooks for Security Operations.
	Create playbooks for Procurement Service Management.
	Create playbooks for Governance, Risk, and Compliance processes.

Playbook Experience

Guide agents and fulfillers through complicated playbooks from start to finish, improving customer experience and task resolution. Build your playbooks in Workflow Studio, and then design and embed your Playbook Experience in legacy workspace, UI Builder, ServiceNow Mobile Platform, Service Portal, and more.