Estimate document volume for Atlassian Confluence Cloud

Estimate the number of documents included in your Atlassian Confluence Cloud source system. Use this information to determine crawl scope settings needed for your Atlassian Confluence Cloud external content connector.

시작하기 전에

You need the following credentials and permissions for your organization's Atlassian Confluence Cloud source system:

• Login credentials for an administrator account
• Permission to create reports

Role required: none

이 태스크 정보

Before configuring an Atlassian Confluence Cloud external content connector, you may find it helpful to estimate the number of documents available in your Atlassian Confluence Cloud source system.

By estimating the count of available documents, you can determine whether you need to restrict the crawl scope for your Atlassian Confluence Cloud external content connector to avoid exceeding the indexed-document limit.

중요사항:

By default, each external content connector can index up to ten million (10,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system, but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.

When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit. If the connector reaches the indexing limit, an error message appears in its UI.

External content connectors that support user permissions crawls can retrieve up to five hundred thousand (500,000) users.

If one of your connectors reaches the content indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. Alternately, if you need a connector to index more than 10,000,000 content items or to retrieve more than 500,000 users, you can create a Customer Service and Support case at https://support.servicenow.com/now to request a limit increase for the connector.

프로시저

1. Log in to your Atlassian Confluence Cloud administration console using administrator credentials.
   The URL for the Atlassian Confluence Cloud administration console is typically https://<hostname>.atlassian.net/wiki/admin, where <hostname> is your organization-specific hostname.
2. In the administration page's menu, navigate to Settings > Data management > Space reports.
3. Select Create report and wait for the new report's Download link to appear.
   The report may take a few minutes to generate.
4. Select the Download action for the new report, then save the space report CSV file to a convenient location when prompted.
5. Open the downloaded space report CSV file in a tool of your choice.
6. For each space listed in the space report CSV file, find the number of available documents in the space by adding its listed Content Count and Attachments figures.
   As an example, if a space's entry in the space report CSV file shows Content Count 3571 and Attachments 258, the total number of available documents for that space is 3,829.
7. Sum the available-document counts for all spaces to find the total number of available documents in your Atlassian Confluence Cloud source system.
   주:

   The counts in the space report include all document and attachment types. Some of these may be types that aren't supported by the Atlassian Confluence Cloud external content connector, so the number of documents and attachments retrieved by the connector may be lower than the numbers in the report.

다음에 수행할 작업

If your Atlassian Confluence Cloud source system's total available document count exceeds the connector limit of ten million (10,000,000) documents, you will need to limit the crawl scope for the Atlassian Confluence Cloud external content connector. Choose a set of spaces whose total document count is less than the connector limit, and inform your ServiceNow AI Platform admin so they can configure the external content connector's crawl settings to include only those spaces.

For details on configuring the Atlassian Confluence Cloud connector's crawl settings, see Configure crawl settings for an Atlassian Confluence Cloud external content connector.