Zing indexes punctuation as part of some words
Zing indexes some punctuation marks as part of some words to improve search results for common search terms.
| Punctuation | Indexed to find | Search behavior |
|---|---|---|
| Ampersands [&] | Company names | Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-). For example, a search for H&R Block locates exact matches to the search term. |
| Apostrophes ['] | Proper names | Zing ignores trailing possessives and retains most others to find company names. For example, a search for O'Reilly's locates matches to O'Reilly and O'Reilly's. |
| Hyphens [-] | Company names | Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-). For example, a search for Coca-Cola locates exact matches to the search term. |
| Product numbers | Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation. For example, a search for PROD-10-987 locates exact matches to the search term. |
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| Numbers [123] | Product numbers | Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation. For example, a search for PROD10987 locates exact matches to the search term. |
| Record numbers | Zing locates record numbers that follow a typical pattern. To meet this pattern, search terms must start with a recognized record number prefix. For example, a search for INT1234567 locates exact matches to the Incident record. |
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| Periods [.] | Acronyms | Zing locates acronyms whether they are separated by periods or not. For example, a search for u.s.a. locates matches to usa or u.s.a.. Note that wildcard searches may affect acronym handling. In another example, a search for u.s.* may yield better results than a search for u.s*. |
| Host names | Zing locates sequences of letters and numbers separated only by periods. For example, a search for en.myhost123.com locates exact matches to the search term. |
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| IP addresses | Zing locates numbers that follow a typical IPv4 address pattern. For example, a search for 10.0.0.1 locates exact matches to the search term. |
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| Product numbers | Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation. For example, a search for PROD.10.987 locates exact matches to the search term. |
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| Plus signs [+] | Company names | Zing locates terms containing punctuation characters that are common in company names: ampersands (&), plus signs (+), or hyphens (-). For example, a search for Google+ locates exact matches to the search term. |
| Underscores [_] | Product numbers | Zing locates product numbers that follow a typical pattern. To meet this pattern, search terms must contain frequent numbers and only include underscores (_), hyphens (-), or periods for punctuation. For example, a search for PROD_10_987 locates exact matches to the search term. |