Change the minimum search term count for Now Assist Q&A Genius Results

Specify the minimum number of terms that a search must contain to be eligible for triggering Now Assist Q&A Q&A Genius Results. Searches with fewer terms don't return Now Assist Q&A Genius Result answers.

시작하기 전에

The Now Assist in AI Search ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install Now Assist in AI Search.

Role required: ais_admin

이 태스크 정보

Now Assist Q&A Genius Results send eligible knowledge article search results to the Now LLM Service for Q&A Genius Result answer generation.

By default, the system only sends knowledge article results to the Now LLM Service when the search satisfies all of these conditions.

• The search application is Service Portal, Virtual Agent, Employee Center, or global search.
• The user's session language is English.
• The search contains two or more terms.
• The search matches the Java regular expression pattern defined by the sn_ais_assist.u_question_regex system property's value. This system property has no value set in the base system, so by default all search queries satisfy this condition.

You can customize the term count condition by altering the minimum term count required by Now Assist Q&A Genius Result configurations.

프로시저

1. Navigate to All > AI Search > Search Query Settings > Genius Results.
2. Open the record for the Q&A - Now Assist Genius Result configuration by selecting it from the list.
3. In the AI Search response processor field, locate the following code block:

       var searchPhrase = context.getOriginalSearchPhrase();
       if (searchPhrase.split(" ").length < 2) {
           return answer;
       }

4. Change the inequality statement's numeric argument from 2 to another positive integer.
   As an example, if you only want the Genius Result configuration to operate on searches with three or more search terms, change 2 to 3. If you want the Genius Result configuration to operate on searches with any number of search terms, change 2 to 1.
5. Select Update.

결과

The modified Genius Result configuration doesn't send knowledge article search results to the Now LLM Service for Q&A answer generation unless the search query has enough search terms to satisfy your chosen limit.