용 컨텐츠 팩 Financial Services Operations
컨텐츠 팩을 프로세스 마이닝 (FSO)와 함께 Financial Services Operations 사용하면 KPI와 관련된 프로세스를 분석하고 케이스와 FSO 관련된 병목현상을 식별할 수 있습니다.
중요사항:
Vancouver 릴리스부터 Process Optimization 애플리케이션의 이름이 로 변경 프로세스 마이닝되었습니다.
FSO 프로세스 마이닝 컨텐츠 팩 활성화에 대한 자세한 내용은 다음 문서를 참조하십시오컨텐츠 팩 활성화 프로세스 마이닝.
최적화 프로젝트
컨텐츠 팩은 이러한 Financial Services Operations 애플리케이션에 대해 사전 구축 프로세스 마이닝 된 프로젝트 모델 정의를 추가합니다.
- Financial Services Business Deposit Operations
- Financial Services Business Loan Operations
- Financial Services Business Lifecycle
- Financial Services Card Operations
- Financial Services Client Lifecycle
- Financial Services Complaint Management
- Financial Services Payment Operations
- Financial Services Personal Loan Operations
- Financial Services Personal Deposit Operations
- Financial Services Treasury Operations
- Individual Life Servicing
- Group Life Servicing
- Commercial Lines Claims
- Personal Lines Claims
- Intelligent Servicing for Fraud
역할
애플리케이션을 사용하는 프로세스 마이닝 애플리케이션에 따라 Financial Services Operations 다음 역할이 필요합니다.
| Financial Services Operations 애플리케이션 | 필요한 역할 |
|---|---|
| Financial Services Card Operations | 분쟁 관리: sn_bom_credit_card.dispute_manager 및 sn_process_optimization_analyst |
| Financial Services Payment Operations | sn_bom_payment.payments_manager 및 sn_process_optimization_analyst |
| Financial Services Business Loan Operations | sn_bom_loan_b2b.manager 및 sn_process_optimization_analyst |
| Financial Services Personal Loan Operations | sn_bom_loan.b2c_manager 및 sn_process_optimization_analys |
| Financial Services Business Lifecycle | sn_bom_clo_b2b.manager 및 sn_process_optimization_analyst |
| Financial Services Client Lifecycle | sn_bom_clo_b2c.manager 및 sn_process_optimization_analyst |
| Financial Services Complaint Management | sn_bom_compl.manager 및 sn_process_optimization_analyst |
| Financial Services Business Deposit Operations | sn_bom_deposit_b2b.manager 및 sn_process_optimization_analyst |
| Financial Services Personal Deposit Operations | sn_bom_deposit_b2c.manager 및 sn_process_optimization_analyst |
| Commercial Lines Claims | sn_ins_claim_cml.manager 및 sn_process_optimization_analyst |
| Personal Lines Claims | sn_ins_claim_pers.manager 및 sn_process_optimization_analyst |
| Financial Services Treasury Operations | sn_bom_treasury.admin 및 sn_process_optimization_analyst |
| Individual Life Servicing | sn_ins_indiv_life.manager 및 sn_process_optimization_analyst |
| Group Life Servicing | sn_ins_group_life.manager 및 sn_process_optimization_analyst |
| Intelligent Servicing for Fraud | sn_bom_fraud.manager 및 sn_process_optimization_analyst |