Supporting information for Now Assist for Integrated Risk Management (IRM)

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Supporting Information for Now Assist for Integrated Risk Management (IRM)

    The Now Assist for Integrated Risk Management (IRM) application enhances risk management processes through intelligent assistance features. This application supports generative AI capabilities, enabling efficient handling of tasks such as risk assessments and compliance documentation.

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    Key Features

    • Supported Versions: Now Assist for IRM is supported from the Yokohama patch 3 release. Key versions include GRC: Regulatory Change Management version 20.1.2 and Now Assist for IRM version 20.1.1.
    • Supported Language Models: Users can utilize various AI models, including Now LLM Service, Azure OpenAI, and Google Gemini, for all Now Assist skills and AI agents.
    • Supported User Interfaces: The application features multiple skills and workflows across different interfaces, including Risk Workspace and Core UI, which facilitate summarization and regulatory analysis tasks.
    • Security Enhancements: Security measures for AI agents are crucial for maintaining compliance and data integrity.
    • Recommendation Templates: Actionable, AI-driven insights are available within the user interface, allowing users to make informed decisions based on contextual recommendations.

    Key Outcomes

    By activating the Now Assist for IRM application, customers can streamline their risk management processes, automate compliance tasks, and enhance decision-making capabilities. This integration of generative AI technology supports a proactive approach to risk management, ensuring real-time oversight and improved operational efficiency.

    Get a quick overview of the important information that is related to the Now Assist for Integrated Risk Management (IRM) application.

    Supported versions

    Now Assist for IRM is supported starting from the Yokohama patch 3 release.

    • GRC: Regulatory Change Management application: version 20.1.2
    • Now Assist for IRM application: version 20.1.1

    Supported language models

    You can use Now LLM Service, Now LLM LTS, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS, as the AI model provider for all Now Assist skills and AI agents. For more information, see Large language models on the ServiceNow AI Platform®.

    Supported user interfaces

    The Now Assist for IRM application includes the skills and agentic workflows that are listed in the following table.

    Table 1. Now Assist for IRM supported interfaces
    Interface Skill Workflow
    Risk Workspace
    • Issue summarization
    • Risk assessment summarization
    • Recommendation for similar control objectives
    • Rationalization
    • Optimize GRC issue resolution agentic workflow
    • Get regulatory analysis agentic workflow
    • Generate regulatory action plan agentic workflow
    Core UI Issue summarization
    Compliance Workspace
    • Issue summarization
    • Regulatory alert summarization
    • Regulatory alert impacted citations
    • Regulatory alert impacted control objectives
    • Regulatory alert impacted controls
    • Regulatory alert impacted policies

    Security enhancements

    For information about security enhancements for AI agents, see Implement access control in Now Assist AI agents.

    Application information

    Activate the Now Assist for IRM store app (sn_irm_gen_ai) to use the skills and agentic workflows.

    This store app has the following dependencies:
    • Now Assist Platform

      Integrates generative AI into ServiceNow workflows, enabling intelligent assistance through summarization, content creation, conversational AI, and agentic workflows for IT, HR, and compliance processes. For more information, see Now Assist Platform.

    • GRC Common Generative AI

      Provides foundational AI capabilities for Governance, Risk, and Compliance (GRC), automating tasks like risk assessments and compliance documentation while helping ensure consistency across GRC workflows.

    • GRC Shared Generative AI

      Delivers centralized generative AI services for multiple GRC domains, supporting shared governance, secure automation, and integration with AI systems for compliance and risk management.

    • GRC Compliance Generative AI

      Enables continuous monitoring, predictive risk management, and automated regulatory mapping to transform compliance from periodic audits to real-time oversight.

    • Recommendation Template

      Provides actionable, AI-powered insights seamlessly within the user interface. The framework offers rich contextual details about recommendations to enable users to make informed decisions and take necessary follow-up actions effortlessly. Admin users can set up contexts for recommendations, and compliance users can review the recommendations for implementation. For more information, see Recommendation contexts and templates.

    For more information, see Configure Now Assist for Integrated Risk Management (IRM).