Generating forms with Now Assist

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Generating forms with Now Assist

    Now Assist in Creator Studio is a feature that helps you quickly generate forms within the ServiceNow Creator Studio environment. By providing a description of the desired form, Now Assist uses AI-powered skills like Catalog item generation and App generation to create the form for you. To use this feature, you must have thenow.assist.creatorrole assigned.

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    Key Features

    • Rapid form creation: Generate forms efficiently by simply describing your requirements.
    • Customizable outputs: The more detailed your directions, the more tailored the generated form will be to your needs.
    • Example-driven assistance: Utilize pre-built examples in the direction prompts to streamline form generation.

    Considerations for Use

    • Language and Availability: Some AI model providers and features may not be available in all regions or under certain regulatory environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets). It is important to verify availability for your specific instance and region.
    • AI Limitations: The form generation relies on AI and machine learning, which may not always produce fully accurate or appropriate results. You should thoroughly test and review AI-generated forms and maintain human oversight, especially in sensitive or critical application areas.
    • Data Handling: Data entered during form generation is transferred to centralized ServiceNow environments, possibly located in different regions or third-party cloud providers like Microsoft Azure. Data is managed according to ServiceNow’s internal compliance policies.
    • Data Collection and Privacy: Inputs and outputs from Now Assist are collected by ServiceNow to improve AI features. Customers can opt out of future data collection via the Now Assist Opt-Out page.

    Practical Benefits for ServiceNow Customers

    By leveraging Now Assist in Creator Studio, ServiceNow customers can accelerate app development through automated form creation, reduce manual effort, and improve consistency in form design. However, customers should plan for appropriate testing and compliance checks due to AI limitations and data governance considerations.

    Learn how the Now Assist in Creator application helps you to create forms for you in Creator Studio.

    Now Assist in Creator Studio overview

    While creating your app in Creator Studio, you can describe the form you want, and Now Assist generates the form for you.

    The application uses the Now Assist for Creator skills, such as Catalog item generation and App generation, to generate the forms.

    Note:
    You must be assigned the now.assist.creator role to create the forms using Now Assist.

    Now Assist in Creator Studio benefits

    The benefits of using Now Assist to generate forms in Creator Studio are below:
    • Forms of your choice are created quickly with just a direction.
    • If you provide more details about your form while writing the direction, Now Assist can generate the form specifically to meet your needs.
    • You can also use the pre-available examples in the directions available to generate forms.

    Now Assist language availability notice

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.