Contact a seller

Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.

시작하기 전에

Role required: None

If an app is provided by a partner of ServiceNow, you can contact the provider through the ServiceNow Store with or without logging in.

If you have questions about an app offered by ServiceNow, contact your account executive or a ServiceNow sales representative.

프로시저

1. From the summary section of the app listing details, select Contact Seller.
2. On the contact form, fill in the fields, which depend on whether you're logged in with your Now Support credentials.

   Logged in status	Fields displayed
   Logged in	Provide the reason for contacting the seller and your message.
   Not Logged in	On the guest contact form, fill in the fields. For a description of the field values, see Guest contact form fields.

3. Select Send to submit the form.

결과

If you contacted the vendor about a purchase, you might receive an email notification from the ServiceNow Store informing you that the seller has agreed to a custom order. In this case, you can procure the app from the ServiceNow Store according to the terms described in the email.

Otherwise, the seller responds to you directly using the contact information that's provided in the contact form or that's associated with your Now Support account.