Get a free application

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 4분

    • Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval.

    시작하기 전에

    You must be logged in to the ServiceNow Store with your Now Support account credentials.

    Role required: none

    이 태스크 정보

    Applications that are available at no additional cost must be procured from the ServiceNow Store before installation in the following scenarios:
    • If the application has the "Approval Required" state indicator in the Application Manager, it must be requested through the ServiceNow Store.
    • If the application has the "App Terms Not Accepted" state indicator in the Application Manager, it has custom terms and conditions that must be accepted from the ServiceNow Store.
    • If a new application version has the "App Terms Not Accepted" indicator in the Application Manager, that version has custom terms and conditions that must be accepted from the ServiceNow Store before the application can be updated.

    For more information about application state indicators, see Application state indicators in Application Manager.

    프로시저

    1. Log in to the ServiceNow Store using your Now Support account credentials.
    2. Find and select the application in the ServiceNow Store to navigate to the listing details.
    3. 옵션: Select Request app to request procurement approval if required by the provider.
      You receive an email informing you whether the request is approved.
    4. 옵션: Accept any unacknowledged custom terms and conditions from the ServiceNow Store.
      1. From the application listing details in the ServiceNow Store, select Accept Terms.
      2. Download and review the custom terms and conditions.
      3. Select the option to agree to the terms and conditions.
      4. Select Accept.

    결과

    The application is available for installation from the Application Manager within 24 hours. For more information about using the Application Manager, see Application Manager.

    Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account.

    If the application isn't available to install from the Application Manager within the expected amount of time, try the following actions.