Activating plugins for Customer Service Management (CSM)
In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Service Household (com.snc.household) plugins to enable the Service Model Foundation feature.
| Plugin | Description |
|---|---|
| Activate business locations | Activate this plugin to manage customer service for business locations. This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. |
| Activate customer service household | Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members. |