Use the Now Mobile Agent application to perform tasks

Field service agents and managers use the mobile application to manage their field service tasks from anywhere.

• Prioritize your work using the Now Mobile Agent application
  Accept or reject tasks, assign tasks to yourself and plan your schedule for the day, view task details, schedule, and task location, or close a work order task using your mobile application.
• Use Time Sheets in the Now Mobile Agent application
  You can access and manage your time sheets from a mobile device.
• Manage your inventory using the Now Mobile Agent application
  Field service agents can locate, request, and transfer parts from other agents or warehouses for the current and future work order tasks.
• Manage your crew using the Now Mobile Agent application
  Add equipment or members to your crew using the Now® Mobile Agent application.
• Actionable push notifications in the Now Mobile Agent application
  Assign tasks and send reminders to Field Service agents using push notifications.
• Get help needed to complete jobs
  Connect with your customers or peers using the mobile app to get more information when you are at a task location.
• Access the information you need using the Now Mobile Agent application
  Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.
• Complete work order tasks using the Now Mobile Agent application
  A work order is automatically closed when all work order tasks associated with it have been closed.
• Field Service mobile offline application
  When you are at a task site that does not have an Internet connection, you can work on field service tasks, record time worked on a task, track asset usage, create part requirements, and complete work order and work order tasks using the Now Mobile Agent application.
• Manage events with the Mobile Agent
  Field service agents can view events and create and edit personal events in the Mobile Agent.
• Update equipment statuses with the Mobile Agent
  Check in, check out, or report broken equipment using the My Equipment applet in the Mobile Agent.
• Navigate a job site in the Mobile Agent application
  View a map of the job site and get directions to the specific on-site location.
• Create a work order task using the Now Mobile Agent application
  As an agent, create work order tasks using the mobile application.
• Using location tracking in the Now Mobile Agent application
  Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks.
• Playbooks for the Now Mobile Agent application
  Playbooks for the Now Mobile Agent application provide a guided experience for completing work order tasks on a mobile device.
• Managing work order tasks for linear assets using the Mobile Agent application
  Manage work order tasks for linear assets to ensure efficient and effective maintenance and inspection processes.
• Using Field Service Management Virtual Conferencing Integration
  Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.

Related tasks

• Configure the Now Mobile Agent application