Prioritize a work order task for Schedule Optimization

Add penalties and values to a work order task to define the importance of the task.

Before you begin

Role required: wm_dispatcher

An admin must Configure the policy to enable dispatchers to prioritize work order tasks.

About this task

Optimization penalties and values are only used for Schedule Optimization.

Procedure

1. Navigate to All > Field Service > Work Order > All Work Order Tasks.
2. Select the work order task that you want to prioritize.
3. Select the Scheduling tab.
4. On the form, fill in the fields.
   For a list of field descriptions on a work order task, see Create a work order task.
5. Select Update.