Adding locations
Location represents a geographical area that helps administrators to create different groups and assign tasks to those groups based on the location.
Locations are used to calculate distances and travel times and are used to determine which agent is closest to a task assignment. Define the home locations of all Field Service technicians and the current locations of assets in the field. Define the locations that will be covered by Field Service dispatchers and technicians in your organization. You can configure different levels of locations in a parent-child hierarchy. You can add locations individually or you can perform a bulk import using a CSV, XLS, or XML file. For more information about adding locations to user groups, see Assign a location to a group.