Map pins in Dispatcher Workspace

Unique map pins in the dispatch map mark the location of tasks and agents.

Users with the wm_dispatcher, wm_admin, or wm_initiator_qualifier_dispatcher roles can manage tasks and routing from the map, filter the view, and determine at a glance what agents are on time or behind schedule.

The dispatch map shows the geographical area containing the agents from any assignment group that is part of your dispatch group.

For a list of map pins and a description of their meaning, see Existing map pins in Dispatcher Workspace.

For information about changing the appearance of a map pin, see Change the assigned graphics of map pins on the dispatch map.