Configuring Field Service Management Customer Experience

Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.

Configuration Overview

The steps for setting up Field Service Management Customer Experience are:

1. Activate Field Service Management Customer Experience

   Activate the Field Service Management Customer Experience plugin (com.snc.fsm_customer_experience) to use the Customer Experience feature with Field Service Management.

2. Customer notifications for work order tasks

   Set up notification messages and emails to update customers about the status of their work order tasks.