Activate intra-day schedule automation

You can activate the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) for Field Service Management if you have the admin role. After the plugin is installed, three flow designer flows and nine subflows are added to your instance.

Before you begin

Role required: admin

About this task

For more information, see Intra-day schedule automation flows and subflows.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.