Manage engagements
Summarize
Summary of Manage engagements
The audit engagement process in ServiceNow's Manage engagements feature enables customers to create, plan, scope, conduct, and report on audit engagements efficiently. This structured process guides audit managers through defining the scope, validating audit elements, conducting fieldwork, obtaining approvals, following up on open tasks, and closing audits. Entity-based access controls provide granular data access management for audit-related records linked to specific entities.
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Engagement Process States
- Scope: Audit managers define involved entities to set the audit boundaries and include relevant business services and departments.
- Validate: Risks, controls, test plans, and indicator results related to scoped entities are associated with the engagement. Audit managers review and can adjust scope and begin planning audit tasks.
- Fieldwork: Auditors perform assigned tasks such as control testing, interviews, and walkthroughs. Issues found are documented and linked to the engagement. Audit managers finalize engagement results.
- Awaiting Approval: Designated approvers review audit results and issues, then approve or reject the engagement.
- Follow Up: If open audit tasks, issues, or milestones remain after approval, auditors work to resolve them before marking the engagement complete.
- Closed: Engagements close either as incomplete in early states or automatically after all tasks are resolved post-approval and follow-up.
Key Features
- Audit Task Management: Create and track audit tasks such as control tests, interviews, walkthroughs, and other activities to document compliance evidence.
- Reuse Engagements: Create new engagements based on previous ones to streamline scope, team, and approver setup for recurring audits.
- Control Tests and Activities: Define control tests and related activities to periodically verify control effectiveness.
- Communication Tools: Generate audit reports and knowledge base articles summarizing findings for executive communication.
- Entity-Based Access: Configure granular user access to engagement data based on entity associations, enhancing data security and relevance.
- Engagement Workbench: Use a timeline-based visual interface to manage engagements easily and navigate audit activities.
Practical Benefits
ServiceNow customers can leverage this engagement process to systematically manage audits, ensure comprehensive coverage of risks and controls tied to business entities, and maintain clear documentation of audit activities and findings. The structured workflow supports collaboration between auditors and approvers, facilitates timely issue resolution, and improves audit reporting and communication. Entity-based access controls enhance data security by restricting visibility to relevant audit data.
The audit engagement process involves creating, planning, scoping, and conducting engagements as well as reporting on engagement findings.
Engagement process
- Engagement
- Test Plan
- Control Test
- Observation
- Control to Engagement
- Test Plan to Engagement
- Risk to Engagement
- Issue to Engagement
- Entity to Engagement
| State | Description |
|---|---|
| Scope | During the Scope state, audit managers define which entities are involved in the audit engagement. For example, for a financial audit, one may include all business services that the finance department relies on and the finance department itself. |
| Validate | After an engagement has moved to the Validate state, all the risks, controls, and test plans associated with the entities in the engagement's scope will be associated with the audit. Indicator results that were collected during the audit period of the engagement will also be associated with the audit. Audit managers can review the risks, controls, test plans, and indicator results, and update the scope of the engagement, if necessary. Audit managers can also begin creating and planning audit tasks for the engagement. To move an engagement into the Validate state, click Validate on any engagement currently in the Scope state. |
| Fieldwork | Auditors complete their assigned audit tasks during the Fieldwork state. These tasks include control testing, interviews, walkthroughs, and other activities. Issues that are found during control testing are associated with the engagement. Auditors can also create general issues associated with the engagement. Audit managers can create additional audit tasks as needed. When the audit is done, audit managers specify the result of the engagement, whether it's satisfactory, adequate or inadequate, and provide details on their opinion. To move an engagement into the Fieldwork state, click Advance to Fieldwork on any engagement currently in the Validate state. |
| Awaiting Approval | During the "Awaiting Approval" state, the approvers specified in the Approvers field of the engagement review the results of the audit tasks conducted and the issues that were created. After reviewing the results of the engagements, approvers approve or reject the engagement. To move an engagement into the Awaiting Approval state, click Request approval on any engagement currently in the Fieldwork state. |
| Follow Up | After an engagement has been approved, if there are any remaining open tasks, issues or milestones, in case of GRC Advanced Audit, associated with the engagement, the engagement automatically goes into the Follow Up state. During this stage, auditors must close out all remaining issues, tasks, and milestones before the engagement are marked as complete. |
| Closed | Engagements move into the "Closed" state under one of three conditions:
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